Customer Support Executive - Lending Ops

We are looking for a highly skilled and experienced Customer Support Executive to join our team in the Lending Operations department. The ideal candidate should have 6 months of banking experience and be a graduate with excellent language proficiency. Responsibilities Provide exceptional customer support through various channels, including phone, email, and chat. Resolve customer complaints and issues professionally and promptly. Collaborate with internal teams to resolve complex customer issues. Develop and maintain a thorough understanding of products and services offered by the company. Identify and escalate potential risks or issues to senior management. Continuously improve customer satisfaction and experience. Requirements Graduate degree in any field. Excellent communication and interpersonal skills. Ability to work in a fast-paced environment and handle multiple tasks simultaneously. Strong problem-solving and analytical skills. Proficient in using computer systems and software applications. Ability to adapt to changing situations and priorities. #J-18808-Ljbffr TP