General Manager

Job Description

Cascade Services is a premier residential services platform focused on HVAC, plumbing, and electrical trades across the Southern United States. The company partners with market‑leading contractors and highly skilled residential service technicians to deliver reliable, high‑quality home services. Cascade is committed to being the preferred acquirer for family‑owned businesses and a supportive, growth‑oriented employer for its team members. The organization emphasizes operational excellence, long‑term partnerships, and world‑class service for residential customers. Team members join a growing, professionally managed platform with strong values and a customer‑first mindset.

Role Description

This is a full-time role for a General Manager at a Cascade Services business in West Palm Beach. The General Manager oversees day-to-day operations for designated business units, ensuring service quality, operational efficiency, and financial performance. Responsibilities include setting and tracking performance goals, managing budgets and forecasts, and analyzing key metrics to drive growth and profitability. The role leads and develops cross-functional teams, supports local leadership at partner contractors, and promotes a culture of safety, accountability, and continuous improvement. The General Manager also collaborates with senior leadership on strategic initiatives, oversees the implementation of standardized processes and systems, and maintains strong relationships with internal stakeholders and external partners.

Qualifications

• Operational leadership and management skills, including experience overseeing multi-site or distributed teams.
• Business and financial acumen, such as budgeting, forecasting, P&L management, and performance analysis.
• Strategic planning and execution capabilities, with experience driving growth initiatives and process improvements.
• Talent management skills, including team development, coaching, and performance management.
• Strong communication and collaboration skills for partnering with technicians, local leaders, and executive stakeholders.
• Experience in residential services, home services, construction trades, or a related operational environment is highly beneficial.
• Ability to work effectively in a remote setting, with strong organizational skills and self-direction.
• Bachelor’s degree in business, operations management, or a related field, or equivalent practical experience.
• Comfort using digital tools and systems (e.g., CRM, ERP, scheduling, and reporting platforms) to manage operations.
• Commitment to inclusive leadership, ethical business practices, and a customer-focused approach.