Guest Experience Host - Immersive Museum

Museum Host (Guest Experience Team) Dolly’s Life of Many Colors Museum – Nashville, TN - Part Time and Full Time Hourly About the Museum Located in downtown Nashville inside Dolly Parton’s SongTeller Hotel, Dolly’s Life of Many Colors Museum invites guests to step into the extraordinary story of Dolly Parton— her Smoky Mountain childhood, her music, films, philanthropy, and the values that shaped her life. Spanning more than 20,000 square feet, the museum takes visitors behind the scenes of iconic moments while celebrating the heart, humor, and generosity that define Dolly’s legacy. Every guest who walks through our doors should feel the same warmth, joy, and sense of possibility that Dolly brings to the world. Our team makes that happen. Position Summary Museum Hosts are the heart of the guest experience within the museum environment. They serve as welcoming guides, wayfinders, and storytellers throughout the galleries—helping create a seamless, engaging, and comfortable journey for every visitor. Hosts ensure every guest feels seen, cared for, and excited to explore—while contributing to an environment that is safe, inclusive, and grounded in thoughtful, story-driven experiences and sound judgment in day-to-day interactions. What You’ll Do Welcome & Guest Experience Greet every guest with warmth, enthusiasm, and genuine hospitality Create a welcoming environment that reflects Dolly’s kindness, humor, and authenticity Provide clear information about exhibits, museum experiences, and amenities Help guests navigate the space and ensure everyone feels comfortable and included Ticketing & Entry Assist with ticket sales and reservations Answer questions about museum experiences and offerings Use handheld ticket scanners or entry technology to support accurate and efficient guest entry Gallery & Exhibit Support Serve as a friendly presence throughout the museum galleries Help maintain an engaging, respectful environment for exhibits Share exhibit information in a way that helps bring Dolly’s story to life and encourages curiosity Help create a space where guests feel comfortable, respected, and free to engage at their own pace Support the operation of interactive exhibits and theater experiences, including ushering guests and initiating show elements using simple digital controls Follow and communicate museum guidelines such as photography and social media policies in a friendly, guest-focused way Safety & Awareness Follow museum safety and emergency procedures, helping maintain a calm and organized environment Recognize when a situation requires additional support and communicate clearly with leadership Support an inclusive environment by assisting guests with accessibility needs when appropriate Events & Group Support Assist with the preparation, execution, and breakdown of special events, including morning, evening, and after-hours programming as scheduled Help facilitate group visits, providing orientation, wayfinding, and support for larger parties Adapt to changing event needs while maintaining a calm, guest-focused presence Operational Support Assist with opening and closing procedures Monitor guest flow and support overall museum operations Support other Guest Experience Team roles as needed to ensure a seamless overall operation Care of Space Help maintain clean, welcoming, and guest-ready environments throughout the museum Support light custodial tasks such as tidying, resetting spaces, and addressing spills or minor clean-up needs Take shared responsibility for the overall presentation and care of the museum What Makes a Great Host We’re looking for people who naturally bring warmth, kindness, and a sense of fun to their work. Ideal candidates: Enjoy connecting with people from around the world Are energized by creating memorable guest experiences Take pride in representing Dolly’s values of generosity, authenticity, and positivity Help create an environment where every guest feels safe, welcomed, and included Are thoughtful and balanced in how they support both guests and the team Communicate clearly and kindly with guests and teammates Qualifications Previous customer service, hospitality, retail, or museum experience preferred Strong interpersonal and communication skills Comfortable working in a fast-paced guest environment Ability to stand and move throughout the museum for extended periods Availability for weekends, holidays, and peak tourism periods Comfortable working flexible hours for special events including evenings and weekends Why Join Us Working at Dolly’s Life of Many Colors Museum means helping bring an extraordinary story to life for visitors from around the world. Every day is an opportunity to share joy, inspire curiosity, and make someone’s visit unforgettable. If you believe in treating people with kindness, celebrating creativity, and spreading a little sparkle wherever you go—you’ll fit right in. A Shared Purpose Whether in the galleries or in retail, every Host is part of the same story. We meet our guests at different moments in their visit—but we share one purpose: We inspire joy by bringing Dolly’s genuine spirit to everyone. #J-18808-Ljbffr Dolly