Commercial Services Specialist II (Manheim)

Job Overview Commercial Services Specialist II – Individual Contributor – Cox Automotive – USA. Flexible work option: no remote; must work at specified Cox location. Compensation: hourly base pay $22.07–$33.13 per hour, possibly eligible for commission or incentive program. Responsibilities Commercial Client Support: Serve as primary administrative contact for commercial consignors, fleet companies, rental agencies, and financial institutions; coordinate vehicle assignments, sale scheduling, and special instructions; maintain positive client relationships through timely communication, issue resolution, and proactive service. Vehicle Processing & Documentation: Verify and process required vehicle documentation (titles, condition reports, invoices, repossession packets, floorplan information); ensure accuracy of vehicle data in auction systems; track title status and coordinate with Title Department to resolve issues. Sale Day Operations: Prepare commercial sale lists, vehicle run order, and lane assignments; support auction day activities including bidder check‑in, block support, and post‑sale reconciliation; assist with post‑sale processes such as arbitration paperwork, sale confirmation, and no‑sale follow‑up. Reporting & Inventory Management: Maintain and distribute weekly/monthly reports to clients and management; monitor inventory movement and pending action items; research discrepancies and work with internal teams to ensure accurate inventory status. Administrative & Cross‑Functional Support: Maintain electronic files, internal records, and client communication logs; work closely with Operations, Titles, Accounting, Transportation, and Sales teams to ensure seamless service delivery; demonstrate safety commitment and participate in safety activities. Skills & Qualifications Required: High School Diploma/GED and 3 years of experience in a related field OR 5+ years of experience in a related field, or a higher degree or certification beyond HS in a related discipline. Previous experience in automotive, auction, fleet management, logistics, or related administrative roles. Strong organizational skills and ability to manage multiple priorities. Excellent verbal and written communication skills. Proficiency in Microsoft Office Suite (Excel, Outlook, Word). Ability to work under pressure in a fast‑paced auction environment. High attention to detail and accuracy. Preferred: Experience with auction management software (ASI, Auction Edge, AutoIMS, DRIVIN, etc.), knowledge of title processing and vehicle remarketing operations, and experience supporting commercial accounts or B2B clients. Working Conditions Full‑time position with occasional overtime during peak times or sale days. Must be able to work in an office environment and on the auction lot; may require walking, light lifting, and working in varying weather conditions. Drug Testing Candidate must clear a pre‑employment drug test. Cocaine testing for marijuana is not administered; however, drug‑free workplace policy prohibits possession, use or influence of illegal drugs during work hours, on company property or in company vehicles. Benefits Employees are eligible for minimum 16 hours paid time off per month, 7 paid holidays annually, and additional leave for bereavement, voting, jury duty, volunteer time, military, and parental leave. Benefits may also include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off such as sick leave, parental leave, flexible vacation/wellness days, and/or PTO. EEO Statement Cox is an Equal Employment Opportunity employer – All qualified applicants/employees will receive consideration for employment without regard to age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender identity, disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause undue hardship. EOE, including disability/vets. Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship. No OPT, CPT, STEM/OPT or visa sponsorship now or in future. #J-18808-Ljbffr