Operations Manager

Monday through Friday, day shift. Lead a dispatch team for an established trucking company near Milwaukee.

Our client, a well established, asset based trucking company in Hartford, WI, is looking for an experienced Dispatch Supervisor to lead their dispatch team. This is a great fit for a Dispatch Manager, Driver Manager, Fleet Manager, or senior Dispatcher who enjoys training people, building a strong team, and wants a long term home with regular weekday hours.

Normal hours are Monday through Friday, about 7am to 4pm, with occasional after hours support when problems arise. This is an on site role, ideal for someone living in the Hartford, West Bend, Slinger, Germantown, Hartland, Oconomowoc, or greater Milwaukee area.

What You’ll Do

• Lead, train, coach, and develop a team of truck dispatchers and driver managers
• Oversee daily load planning, routing, and scheduling to maximize truck and driver utilization
• Deliver excellent customer service and strong on time pickup and delivery performance
• Build trust with professional CDL drivers and support driver retention through clear communication and problem solving
• Partner with the safety department on driver training, new driver onboarding, and road tests
• Serve as the escalation point for service failures, driver concerns, and customer issues
• Track KPIs including on time delivery, empty miles, deadhead, revenue per truck, and driver productivity
• Work with the logistics team to balance capacity with customer demand
• Ensure compliance with DOT regulations, FMCSA rules, and Hours of Service (HOS)
• Find process improvements that make the operation run smoother and more profitably

What You Bring

• Trucking dispatch, fleet management, or transportation operations experience
• Supervisory or team lead experience strongly preferred
• Strong knowledge of load planning, routing, and fleet operations
• Experience with a TMS such as McLeod, TMW, or similar, and ELD platforms such as Samsara or Omnitracs
• Working knowledge of DOT regulations and Hours of Service
• Strong communication, conflict resolution, and decision making skills
• A track record of stability and longevity in your roles
• Calm, organized, and effective in a fast paced operations environment

Why This Role

• Weekday schedule with evenings and weekends off in most weeks
• A leadership role where training and team building are valued
• An established company with a long history in the community
• Business casual, team oriented office environment

If you’re a dispatch leader who takes pride in developing people and running a tight operation, we’d love to talk with you. Apply here or reach out to me directly to learn more.