Crew Member

Job Description

Job Description

Job Summary 

Crew Members are responsible for delivering great guest experiences. They prepare  products according to operational and quality standards, and serve them with enthusiasm in  a clean environment. They work as part of a team to meet our Guests’ needs and give them  a reason to come back. 

Responsibilities 

Team Environment 

• Communicate appropriately with team members, treating others fairly and with  respect. 

• Communicate any concern relative to completing any job assignment to the store  manager. 

• Respond positively to feedback and direction given. 

• Hold themselves accountable for their responsibilities on their shift. 

• Adhere to schedule and arrive ready to work on time. 

Operations Excellence for Guest Satisfaction 

• Hold guests as the highest priority and ensure each guest is highly satisfied with his/her  experience. 

• Respond to specific guest needs and resolve problems with a sense of urgency. 

• Adhere to Brand standards and systems, delivering quality food and beverage to  each guest. 

• Maintain a clean and neat workstation; complete thorough cleaning of guest areas  as directed. 

• Complete all required training and support the training of other team members. 

• Effectively execute restaurant standards and marketing initiatives. 

• Prepare all products following appropriate recipes and procedures. 

• Follow all procedures related to cash, cleanliness, food safety, and restaurant safety  and security. 

• Comply with all restaurant, Brand, and franchisee policies. 

Qualifications 

Skills 

• Must be able to fluently speak/read English 

• Capable of counting money and making change 

• Able to operate restaurant equipment (minimum age requirements may apply) Required Competencies 

• Guest Focus – anticipate and understand guests’ needs and exceed their  expectations. 

• Passion for Results – set compelling targets and deliver on commitments.