Services Engineer

As an in-house Services Engineer based on-site at our regional facility in Ann Arbor, MI, you will be responsible for carrying out maintenance, checks, and repair operations of complex capital equipment in accordance with the priorities and dispatch of operations monitored by the Manager of the Service Center that contribute to better health for more people. Your goal is to drive service success that improves customer satisfaction, maximizes customer retention, and increases profitability.This is an on-site role based at our Ann Arbor, MI facility.What you will accomplish together with us:Provide exceptional customer care working in a small team environmentPerform diagnosis, repair, and calibrations of complex mechanical systemsPerform preventative maintenance and sterilization of systemsPerform software updates, upgrades, and re-imagesResolving IT, PC, and data issues related to system repair, with supportComplete incoming inspection of RMA, Warranty Exchanges, and Demo SystemsPerform preventative maintenance, sterilization, repairs, and calibrations of Sartorius equipment in a biosafety lab 2 environmentProcess shipping and handling of service-related itemsKeep an accurate record of inventory and service activities via our case management systemProduce timely, accurate, and detailed service reportsFollow all the company's procedures and protocolsAssist in drafting documentation of process and procedure as requiredAll other duties as assigned by managementLift items that weigh up to 75 pounds What will convince us:Associate's degree or certifications in engineering or military training2+ years proven field/depot service experienceAbility to troubleshoot, test, repair, and service technical equipment with excellent mechanical, electrical, and IT skillsAbility to work flexible shifts and to adapt to changing work schedulesBachelor of Science degree in Mechanical Engineering, Biomechanical Engineering, Biomedical Engineering, or a related field is valuedExperience working in an ISO 9001 environment is a plusIdentification with our core values: Sustainability, Openness, EnjoymentWhat We OfferAs a growing global life science company, with our stock listed on the German DAX and TecDAX , Sartorius offers a wide range of benefits:Personal and Professional Development: Mentoring, leadership programs, internal seminar offeringsWorklife Balance: Paid vacation, sick time, corporate holidays and community service day; as well as flexible work schedulesMaking an Impact Right from the Start: Comprehensive onboarding, including a virtual online platformWelcoming Culture: Mutual support, team spirit and international collaboration; communities on numerous topics such as “Coaching”, “Agile Working” and a “Businesswomen’s Network”Health & Well Being: Wide selection of health and well-being support such as a variety of medical plans to choose from, dental, vision, EAP, and other wellness programs.Intelligent Working Environment: Working in smart buildings with the latest technology and equipment.Retirement Savings Plan: 401 k (with generous company match)Flexible Spending: HSA, FSA (dependent care & healthcare spending), Transportation Commuter AccountCompany Paid Benefits: Basic Life Insurance, AD&D, EAP, Family Planning & Women’s Health, Health AdvocateAdditional/Optional: Supplemental Life Insurance (employee, spouse & dependents), Legal Services, LTD & STD, Critical Illness Insurance, Student Loan Tuition Refinance ServiceSartorius is an equal opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, disability or based on status in any other protected group of class.Please view equal employment opportunity posters provided by OFCCP here.E-Verify Participation InfoE-Verify Workers RightsSartorius is part of the solution in the fight against cancer, dementia, and many other diseases. Our technologies help translate scientific discoveries into real-world medicine faster, so that new therapeutics can reach patients worldwide. We look for ambitious team players and creative minds, who want to contribute to this goal and advance their careers in a dynamic global environment. Join our global team and become part of the solution. We are looking forward to receiving your application.We look forward to receiving your application.If you are a qualified individual with a disability or a disabled veteran and are unable or limited in your ability to use or access our website, you may request a reasonable accommodation to express interest in a specific opening. You can request reasonable accommodation by e-mail at View email address on click.appcast.io is an equal opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, or disability, or based on status in any other protected group of class.If you are a qualified individual with a disability or a disabled veteran and are unable or limited in your ability to use or access our website, you may request a reasonable accommodation to express interest in a specific opening. You can request reasonable accommodation by e-mail at View email address on click.appcast.io Sartorius Sartorius is part of the solution in the fight against cancer, dementia, and many other diseases. Our technologies help translate scientific discoveries into real-world medicine faster, so that new therapeutics can reach patients worldwide. We look for ambitious team players and creative minds, who want to contribute to this goal and advance their careers in a dynamic global environment.Join our global team and become part of the solution. We are looking forward to receiving your application. SummaryLocation: Ann Arbor, MI, United States of AmericaType: Full time