Account Manager

DPP is seeking an Account Manager for an opportunity with our client in Winston Salem, NC.


Position Summary:

• The Account Manager plays a pivotal role in our sales department, responsible for nurturing and expanding relationships with our valued clients.
• This role involves managing a portfolio of accounts, understanding client needs, and proactively promoting our products and services.
• The ideal candidate will possess strong interpersonal and client relations skills, a deep understanding of our offerings, and a commitment to delivering exceptional client satisfaction.

Responsibilities:
Client Relationship Management:

• Develop and maintain strong, long-term relationships with assigned clients.
• Serve as the primary point of contact for client inquiries, requests, and escalations.
• Regularly engage with clients to assess their needs, provide support, and identify opportunities for growth.
• Ensure clients receive a high level of service and support to enhance their overall experience.

Inside Sales:

• Identify potential sales opportunities during customer interactions.
• Promote and upsell products and services to existing clients.
• Generate and maintain leads through outbound calls and emails.
• Utilize a consultative sales approach to understand client needs and recommend tailored solutions.
• Follow-up on quotations and client interactions to ensure customer satisfaction and improve close rate.

Client Communication:

• Maintain open and transparent communication with clients to keep them informed of product updates, promotions, and relevant information.
• Address client questions, concerns, and issues promptly and professionally.
• Ensure clients are aware of the value they receive from our products and services.

Documentation and Reporting:

• Maintain accurate records of client interactions, sales activities, and account information.
• Prepare regular reports on account performance and sales progress.
• Collaborate with the sales team to share insights and strategies for account management.

Market Knowledge:

• Stay informed about industry trends, competitors, and market developments.
• Utilize market knowledge to provide clients with insights and recommendations for their business.

Required Qualifications:

• Bachelor's degree in a related field; relevant professional certifications are a plus.
• A minimum of five years of experience in sales or business development, with a proven track record of success.
• Project management experience.
• Production and/or manufacturing experience.
• Must have experience in the tobacco industry.
• Proficiency in using CRM and other relevant software tools.
• Strong interpersonal and negotiation skills.
• Commitment to maintaining a professional and positive demeanor.
• Willingness to travel as needed to meet with clients and attend industry events.
• A strong dedication to understanding and exceeding client expectations.
• Exceptional verbal and written communication skills, with the ability to convey information persuasively and professionally.
• Strong analytical and problem-solving skills to address client needs and resolve issues effectively.
• Excellent time management and organizational abilities to manage multiple client accounts.
• A deep understanding of the company's products and services to offer expert guidance and recommendations to clients.
• Ability to work collaboratively with cross-functional teams and contribute positively to team dynamics.
• Ability to thrive in a dynamic and fast-paced environment, adjusting to changing priorities and tasks.

Authorized US Worker - US Citizens and those authorized to work in the US are encouraged to apply. We are unable to sponsor at this time.


Interested? Learn more:
Click the apply button to learn more about this position (#26-01124).

DP Professionals (DPP) offers a range of compensation and benefits packages to our employees and their eligible dependents. DPP is a certified Woman-owned Small Business Enterprise (WBE and WOSB) with more than 25 years in the staffing industry. EOE/AA/V/D