Medical Assistant

Medical Assistant

The Medical Assistant (MA) supports physicians and clinical staff in providing exceptional musculoskeletal care in an orthopedic environment. This role requires expertise in clinical practices, strong communication skills, and the ability to manage diverse responsibilities efficiently within a dynamic and fast-paced setting. Primary duties include preparing patients for examinations, assisting with orthopedic procedures such as casting, bracing, and wound care, and maintaining accurate documentation in electronic medical records (EMR). The Medical Assistant also facilitates patient flow, coordinates appointments, and provides pre- and post-visit education to ensure a seamless care experience for patients and providers.

Essential duties and responsibilities include preparing patients for visits, interviewing patients and recording medical histories, assisting health care providers during examinations, performing dressing changes, taking vital signs, performing blood draws, applying/removing casts/splints, removing sutures/staples, preparing laboratory test requests, preparing lab specimen for pick-up per protocol, preparing and ordering medication prescriptions and orders for x-rays, rehab, DME, etc. as directed by provider, completing appropriate documentation in the EMR system, scheduling appointments, tests, procedures, and/or surgery following all scheduling protocols, ensuring follow-up appointment(s) are scheduled for patients regarding test results, post-operative care, etc. with the provider, responding to patient phone calls in a timely manner as directed by provider, making follow-up calls, and documenting communications in EMR, maintaining exam rooms, cleaning and sterilizing medical instruments and equipment, preparing disability and other forms for provider signature, monitoring inventory and ordering medical supplies, and occasional travel may be required.

Qualifications include a high school diploma or equivalent, medical assistant certification (CMA, RMA, or CCMA) or completion of an accredited medical assistant program, proficiency in electronic health record (EHR/EMR) systems, current CPR certification (CPR, BLS), two years orthopedic experience preferred, three years medical office experience preferred, proficiency in use of electronic medical records, ability to communicate clearly and concisely in all written and verbal communications, strong organizational skills with demonstrated attention to detail, ability to understand and carry out instructions furnished in written, oral, or diagram form, ability to problem solve and use critical thinking, strong knowledge of orthopedic terminology, strong working knowledge of HIPAA and safety guidelines, ability to interact effectively with patients/families, and ability to travel between multiple site locations (if applicable).

Physical demands include hearing adequate to perform job duties in person and over the telephone, speaking clearly in person and over the telephone, visual acuity adequate to perform job duties, including visual examination of patient and reading information from printed sources and computer screens, frequent lifting and carrying items weighing up to 30 pounds unassisted, including assisting patients when required, frequent bending, reaching and repetitive hand movements, standing, walking, squatting and sitting with some heavy lifting, pushing and pulling.

Work environment includes exposure to the risk of infectious diseases and bodily fluids when interacting with patients and/or family members, occasional exposure to moving mechanical parts, fumes or airborne particles, and toxic or caustic chemicals, and noise level typical of a physician's office.