Customer Relations Representative - State Farm Agent Team Member

Job Description

Job Description

Benefits:

• Bonus based on performance
• Competitive salary
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

ABOUT OUR AGENCY:
Our agency has been serving the community for 31 years and has grown into a strong team of 10. We’ve built a stable, supportive environment focused on long-term success and taking care of both our customers and our team.

For our team, we offer health benefits, reimbursement for licensing costs, and both individual and team-based bonus opportunities. We also provide a paid birthday holiday, quarterly team lunches, and additional time off at year-end when goals are met. We’re proud to offer flexibility, especially for students and parents, along with a strong emphasis on work-life balance.

Our office culture is supportive, flexible, and team-oriented. We’re looking for someone who is motivated, dependable, and enjoys working with others - someone who values balance, consistency, and being part of a team that works hard and supports each other.

ROLE DESCRIPTION:
As an Customer Relations Representative - State Farm Agent Team Member for Brenda Bond - State Farm Agent, you are vital to our daily business operations and customers’ success. You grow our agency through meaningful client relations and acting as a liaison between customer needs and agency departments. You improve the lives of our customers by proactively marketing relevant products and services.

Grow your career as you better your community. As an attentive, sociable, and sales-minded professional, we are eager to have you on our team.

RESPONSIBILITIES:

• Establish customer relationships and follow up with customers, as needed.
• Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification
• Promote successful and long-lasting customer relations. 

QUALIFICATIONS:

• Experience in sales (outside sales or inside sales representative, retail sales associate, or telemarketing) preferred
• Experience managing client relationships is preferred
• Interest in marketing products and services based on customer needs
• Excellent communication skills - written, verbal, and listening
• Dedicated to customer service
• Able to anticipate customer needs
• Able to effectively relate to a customer