Senior Digital Operations Specialist

OVERVIEW OF THE COMPANY Fox Corporation produces and distributes content through leading brands such as FOX News Media, FOX Sports, FOX Entertainment, FOX Television Stations, and Tubi Media Group. The company empowers creators and focuses on operational excellence, creativity, and strategic thinking. JOB DESCRIPTION ABOUT FOX At Fox Tech, we create world‑class, large‑scale digital products that transform the entertainment experience. We are looking for visionary individuals to join our pioneering team to shape the future of streaming products and deliver extraordinary digital experiences in sports and entertainment. ABOUT THE ROLE The Senior Digital Operations Specialist reports to the Manager, Digital Operations and oversees technical and operational workflows across FOX’s digital streaming platforms, including FOX One, FOX Sports, and FOX Nation. The role leads live event execution, real‑time system monitoring, and continuous improvement through creation, enforcement, and refinement of standard operating procedures. The Specialist manages incident response from triage to resolution, ensuring continuous stream health, cross‑platform readiness, and timely escalation across video, app clients, advertising, and entitlement systems. The position requires proficiency in shift operations and serves as a liaison between Digital Operations, Broadcast Operations, and other upstream teams to ensure alignment and preparedness for each day’s event priorities—especially during high‑impact programming periods such as football season. A SNAPSHOT OF YOUR RESPONSIBILITIES Act as incident lead for live and platform issues, coordinating triage, communication, and resolution across cross‑functional teams, including Digital Operations, Broadcast Operations, Engineering, Ad Tech, and managers. Drive real‑time monitoring of live events, VOD, backend services, app clients, APIs, SCTE, and CDN performance using observability tools such as Touchstream, Conviva, Mux, Grafana, and PagerDuty. Conduct pre‑flight and in‑event checks, including encoder validations, identity, commerce, and entitlement sweeps, and complete post‑event validation for DVR, highlights, and short‑form content. Correlate signals across dashboards and logs to isolate consumer‑impacting issues and execute clear escalation paths. Validate ad delivery and investigate ad‑related alerts in partnership with the Ad Tech team. Perform regular app sweeps across FOX Digital and third‑party clients to confirm functionality, parity, and playback quality. Execute production changes and standard maintenance activities to support releases and live events following change management controls. Analyze operational data and produce concise incident and performance reports with actionable follow‑ups and owners. Own and improve runbooks, SOPs, shift documentation, and readiness guides to ensure consistent execution across shifts. Identify opportunities to automate repetitive tasks and improve time to detect and time to resolve. Lead shift readiness: align priorities, confirm workstation tool health, and ensure effective handoffs at turnover. Mentor Digital Operations Specialist I and II teammates on tools, workflows, and incident etiquette, and provide feedback to improve team consistency. Ensure adherence to SLAs, SLOs, and quality standards for platform performance and content availability across devices and partners. WHAT YOU WILL NEED 5+ years of digital media operations, live streaming, or platform support with direct incident response experience. Proficiency with monitoring and alerting tools such as Grafana, Datadog, PagerDuty, Touchstream, Conviva, Mux, and familiarity with log analysis tools. Working knowledge of the streaming delivery stack—including encoding, packaging, DRM, entitlement, ad insertion, CDN behavior, and basic networking. Experience executing change controls and following production readiness and rollback procedures. Strong problem‑solving under pressure with a track record of clear stakeholder communication during incidents in a fast‑paced environment. Collaboration skills to work effectively with Broadcast Operations, Engineering, Customer Care, Product, Client, Content, QA, and other cross‑functional teams. Excellent written and verbal communication. Flexibility to work nights, weekends, holidays, and on‑call as part of a 24/7 operation. NICE TO HAVE, BUT NOT A DEALBREAKER Bachelor’s degree in Computer Science, IT, Media Technology, or a related field, or equivalent experience. Familiarity with SCTE markers (35, 224, etc.), VAST and SSAI concepts, and ad quality validation. Experience with CDN configuration, QoS and QoE concepts, and cloud distribution platforms. Knowledge of content ingestion, metadata, and media supply chain workflows. Scripting or automation skills in Python or Bash, or experience using AI tools to streamline operational workflows. Experience with Grafana, Splunk, etc. for visualization and log analysis. Certifications such as AWS Cloud Practitioner or Solutions Architect Associate, ITIL Foundation, or comparable. Multilingual fluency. SCHEDULE/SHIFT This is a 24/7 operations team. You will be assigned a rotating shift that may include nights, weekends, and holidays. The schedule rotates every 3 months. You may also be expected to respond to escalations during critical events or deployments. KEY COMPETENCIES Dependability, Initiative, Teamwork, Personal Integrity, Professionalism. Sets Clear Goals, Seeks Collaborative Solutions, Delivers Constructive Feedback, Leadership Integrity, and Compliance. We are an equal‑opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, gender identity, disability, protected veteran status, or any other characteristic protected by law. We will consider for employment qualified applicants with criminal histories consistent with applicable law. Pursuant to state and local pay disclosure requirements, the pay rate for this role ranges from $35.50 to $44.48 per hour, with the final offer dependent on education, skills, experience, and location. This role is also eligible for benefits, including medical, dental, vision, insurance, a 401(k) plan, paid time off, and other benefits in accordance with applicable plan documents. Benefits for union‑represented employees will be in accordance with the applicable collective bargaining agreement. #J-18808-Ljbffr