Care Coordinator

Job Description

Job Description

Care Coordinator Associate

Come and join the Commonwise Team! The role is full-time, salaried with benefits (one benefit being the most fun team you'll ever work with- we mean that!).

 

The CCA will report directly to the Care Coordination Manager and assist with (and ultimately do) all she does. 

 

In a nutshell, Care Coordination is a combination of “air traffic control” and “match making.” It is a critical function ensuring the right caregiver shows up for the client on time. Caregivers provide their availability to work (and their preferences for client types) and clients provide their required times of care and support (and their preferences for caregivers). Care Coordination makes it all come together to everyone’s satisfaction. Does that sound stressful? It is! But if you love people and can deal with all types…if you are detail oriented (like obsessively so) and love solving problems…if you are ablaze with drive, stamina and don’t need a lot of supervision…. then, read on.

Did that spark some interest? Click HERE to see our Instagram! 

Roles & Responsibilities

Ultimately – after lots of hands-on training, you will be -

1. Mastering the software “Wellsky” – the central repository of all of the clients and caregiver information. It is a terrific system, but it will take some time to learn.
2. Working with clients and caregivers (over the phone, email and text) to ensure shifts are filled and feedback collected.
3. Solving emergent problems. Unfortunately, “life happens” for our caregivers (i.e., child sickness, car malfunctions, weather, illness) and they “call out” meaning they miss shifts without much notice. This means a stressful scramble to fill that shift with whatever qualified caregiver can be reached and convinced to fill the shift.
4. Tact and social grace (patience) is required when dealing with caregivers who are in need of “professional coaching.” Believing a person can learn to bring the best version of themselves to the job will help a lot when, it appears, a caregiver has not brought the best version of themselves to the job…
5. Some of our clients are suffering from dementia and other debilitating illnesses. They are scared and sometimes take it out on others, as do their adult children. While that is not “ok,” nevertheless, care coordination needs to overlook the occasional jab and be ever focused on solving what problems can be solved.
6. Collaborating closely with other team members such as the clinical and recruiting team.
7. Surrendering a weekend or evening now and then – especially when there is inclement weather or your care coordinating colleagues take a vacation.
8. Doing a lot of administrative activities. Answering phones. Calling clients and caregivers. Tracking down paperwork and uploading it to various files. Running out to grab lunch for your colleagues when they forget their lunch. Texting colleagues asking them to bring you lunch as you are slammed and can’t leave your desk.

 

Characteristics of Ideal Candidate

• A true, people person. Can always find one good thing to say about anyone.
• Knows how to recharge and take care of self.
  Impeccable attention to detail and a commitment to quality work product.
• Extremely organized; able to manage a myriad of competing priorities
• High energy, responds well to pressure, works to deadlines
• Ability to work on own initiative as well as with a team
• Proven communication and interpersonal skills necessary for community building internally, and trust building externally
• Must have integrity, tenacity, and credibility complimented by a bias for action and a strong sense of personal accountability
• A joyful approach to work and life combined with a sense of humor highly recommended
• Loves chocolate or its equivalent

Qualifications/Skills Required  

 

Education: GED required, Associate or BA preferred

Experience: General life experience (highs and lows) a must.

Company Profile

Commonwise is the region’s premiere home care provider and is in the midst of a major growth spurt. It offers top pay and benefits to its caregivers, treats them as true, professional colleagues and makes sure they are as well taken care of as the company’s clients. The work environment is mission driven, fun, chaotic, stressful, and most importantly, joyful. The business at its core is caring for people : the caregivers, the clients and the administrative team. “Caring for others is life’s highest and best calling.” If that doesn’t sound obvious then this is the wrong company for you. If you find your head nodding, then this could be the start of your dream job.

 

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