FRONT DESK ASSISTANT (PERMANENT INTERMITTENT)

Job Description and Duties

OFFICE TECHNICIAN (GENERAL) (PERMANENT INTERMITTENT) – ADMINISTRATIVE SERVICES DIVISION / TRAINING SECTION / MOTT TRAINING CENTER / PACIFIC GROVE, CA

The California Department of Parks and Recreation (DPR) is seeking an Office Technician to provide administrative, customer, and clerical support services. The position will report for work Monday through Friday, in-person at the Mott Training Center facility, located at 837 Asilomar Avenue, Pacific Grove, CA 93950.

Under the supervision of the Supervisor I (Mott Training Center Manager), the Office Technician (OT or Front Desk Assistant) performs a variety of duties while managing time effectively to meet the needs of the Mott Training Center. The OT will provide customer services to internal and external stakeholders.

• Provide customer service and support, take and route incoming phone calls.
• Maintain and organize the shared Microsoft Outlook mailbox and calendar.
• Make updates to the shared Microsoft SharePoint website, re search and retrieve records, documents, and files
• Support Program Coordinators and Training Specialists with administrative tasks.
• Maintain organized office and reception areas, m onitor and maintain office technology and equipment.
• Manage office, classroom, and program supply inventories, p rocess incoming and outgoing mail deliveries.
• Perform facility opening and closing procedures, conduct facility, lodge, and classroom inspections.
• Submit and track facility maintenance requests.
• Set up and operate audio/visual equipment, s et up classroom tables and chairs.
• Assist in preparing and distributing training supplies and materials.
• Coordinate meal delivery and distribution.
• Coordinate updated lodging information to Program Coordinators and Training Specialists.
• Assist with training event coordination and logistics.

This position may work up to 1500 hours in any calendar year.

This position is designated as not telework eligible.

Training and Development assignments may be considered.

Possession of a valid Class C driver’s license is required. You must answer the questions addressing your driver’s license on your application. Ensure you provide your driver’s license number, class, expiration date, and any endorsements and/or restrictions on your application.

State housing is not available. For further information regarding this position, please contact Blake Deering at View email address on us.fitly.work .

This recruitment may be used to fill identical vacancies which may occur within 180 days of the Final Filing Date of this job posting

You will find additional information about the job in the .

Working Conditions

Effective July 1, 2025, the California Department of Human Resources (CalHR) implemented the Personal Leave Program 2025 (PLP 2025). PLP 2025 directs that each employee receives a temporary reduction in pay in exchange for PLP 2025 leave credits. The percentage of the temporary salary reduction and the number of PLP 2025 leave credits are determined by the position’s assigned bargaining unit. The salary range(s) included in this job advertisement do not reflect the temporary salary reduction. For additional information regarding PLP 2025, please click .

Special Requirements

• The position(s) require(s) a valid California Drivers License (CDL). You must answer the questions addressing your CDL on your application. Ensure you provide your CDL number, class, expiration date, and any endorsements and/or restrictions.

The Statement of Qualifications (SOQ) is a narrative discussion of the candidate’s knowledge and experience, which qualifies them for the position. A resume does not take the place of an SOQ. Applications received without this information may not be considered for this position. In your SOQ response, each question must be typed out, numbered, and addressed in the same order as the questions below. The SOQ must be typed, no more than two pages in length, size 12-point Arial font, and respond to the following questions:

1. What does customer service mean to you?

2. What is your experience with managing physical and/or electronic records?

3. Describe a time when you had to shift your focus to prioritize a different task or assignment. What actions did you take and what was the outcome?

Failure to include and complete the SOQ may result in disqualification for interview.

DO NOT include any confidential information to your application or supporting documents (i.e., Social Security Number, birthdate, marital status, medical information, examination results, method of eligibility, etc.)

SROA/SURPLUS Applicants: You must check the SROA/Surplus as your claimed method of eligibility and attach your SROA/Surplus letter as an additional document.

Desirable Qualifications

In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:

• Excellent customer service skills
• Clerical or administrative assistance experience
• Competency in the Microsoft Office Suite (e.g. Word, Excel, SharePoint, Teams) Organizational and time management skills
• Ability to adapt to changing workloads and priorities

Benefits

Benefit information can be found on the CalHR website and the CalPERS website.

Additional Instructions

If submitting your completed Application Package by mail or hand delivery, you must include the Position # 549-067-1138-902 and the Job Control # JC-533380 in the “Examination or Job Title for which you are applying” section on the STD. 678.

Note: If you are applying for multiple positions, you must complete a STD. 678 for each position separately. Incomplete applications or applications received with multiple positions listed on one application will not be considered.

Employment History on the STD 678 must be complete and include dates, accurate hours per week, total time worked, duties and responsibilities, and contact names and phone numbers of supervisors. Failure to submit a completed STD 678 may result in you being screened out. Only the most qualified candidates will be invited to an interview.

Required Application Package Documents

The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:

• Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
• Resume is optional. It may be included, but is not required.
• Statement of Qualifications - Please see "Special Requirements"