Director of Operations

Director of Operations

Monroe Group is looking for a Director of Operations to join our team! This role manages our portfolio in the Eastern U.S., comprised of affordable PBS8 and LIGHT apartment communities.

Our ideal candidate has:

• 15+ years of experience in Affordable Housing Apartment Operations.
• Is a dynamic leader, possessing the ability to motivate and lead teams.
• Is fully competent with all phases of financial and variance reporting.
• Has a strong background in Project-Based Section 8 and LIHTC.
• Strong knowledge of HUD regulations and proficient in MS Office (Word, Excel)
• Must have experience with Real-Page/OneSite suite of products and/or related property management software.

Job Summary:

The primary responsibility of the Director of Property Operations is to implement property management strategies and initiatives in accordance with established goals and objectives. In this capacity, the Director of Property Operations / Acquisitions will be responsible for overseeing the day-to-day operational activities for all properties within their affordable housing portfolio and ensuring that all personnel under their supervision are fully supported, trained, and embrace Monroe Group's mission to achieve and maintain the highest standards of professional property management and to improve the communities in which we operate.

Job Roles:

The Director of Property Operations will be responsible for the following higher-level functions:

Strategic Planning:

• Working closely with the Vice President to refine and implement property management strategies that best support and promote the Monroe Group's mission. Provide leadership and guidance to staff, ensuring that established goals of the strategic plan are met.
• Maximize the operating efficiency and financial performance of the portfolio by identifying strategic and tactical initiatives. Advise the Vice President on new and innovative operational advancements and make recommendations regarding key company planning issues.
• Create and maintain professional and supportive environments at all properties within the portfolio by providing leadership and guidance in ensuring all communities embrace Monroe Group's mission that all people, regardless of their financial situation, age or abilities, deserve to live in quality and safe homes and communities.

Annual Budgeting and Forecasting:

• Oversee the preparation and management of annual operating and capital budgets for all housing operations and facilities.

Operational Excellence:

• Ensure that standardized procedures, policies, and training programs are developed and consistently implemented throughout the portfolio to achieve regulatory compliance with all local, state and federal housing authorities and regulatory agencies. Where necessary, facilitate and document process improvement changes.
• Direct the oversee the Regional Maintenance Manager to ensure compliance with mandatory City, State and Federal inspections (REAC) and other annual building system inspections
• Direct the development of a work order tracking database; to assemble and disseminate regular reporting on all work orders, revealing elapsed times for each type of repair, product replacement histories and scheduled preventative maintenance.
• Partner with the Director of Compliance to ensure compliance with applicable property programs such as Project Based Section 8 and Low-Income Housing Tax Credit (LIHTC).
• Set overall operational and financial goals and objectives for each property within the portfolio, develop reporting mechanisms to hold Managers accountable for the operational performance of their portfolios; develop organizational capacity and instill a model of teamwork among and between workgroups.

Team Dynamics and Individual Staff Development:

• Creating a cohesive and dedicated team, mentor and coach staff by facilitating leadership development and growth opportunities. Direct supervision of the Regional Property Managers, Compliance Managers and Maintenance & Safety Manager.
• New Business Developments:
• Provide informed input with respect to teams to operating budget review and team onboarding strategies for all acquisitions. Work closely with the Development and Construction teams to, ensure effective operational design and coordination between construction to operations activities on all major residential developments

Examples of Specific Job Activities:

• Oversee the tracking, reporting, and monitoring of strategic and operational goals.
• Conduct formal bi-annual inspections of all facilities, with more frequent inspections as needed for operationally challenged properties.
• Review Monthly Financial Reports, track variances, and ensure a smooth recovery.
• Conduct regular reviews of performance goals and develop property-specific strategic plans for enhanced operational performance where necessary.
• Act as a liaison with local, state, and federal housing authorities and agencies and participate in meetings and inspections with owners, investors, government agencies, and residents as necessary.
• Working closely with the Maintenance and Safety Manager to monitor maintenance services to ensure quality, timely and cost-effective delivery.
• Participate in the development and support the implementation of training and staff development
• Review and submit approvals for purchases and/or contractual services per stipulated amount.
• Develop/manage annual operating and capital budgets.
• Assist in determining appropriate staffing levels, hiring, and training of staff.
• Develop and foster relationships with key clients, industry and trade associations, government representatives, public service organizations, customer groups and vendors as necessary in the overall management of the portfolio while also addressing program and funding issues associated with our housing operations.

Requirements:

Experience and Educational Requirements:

• Bachelors Degree
• A minimum of 15 years of progressively responsible experience in property management, with working knowledge of affordable housing.
• Minimum of 10 years of experience in a senior management role.
• Proven leadership skills, with the ability to plan and manage change.
• Previous experience with multi-family renovation projects is preferred.
• CPM & COS designation or process preferred.
• Experience in developing and overseeing complex budgets.
• Strong organizational development skills with the ability to align goals with projected growth
• Strong computer skills, including knowledge of property management software.
• Excellent verbal and written communication skills.
• A proven record of providing excellent internal and external customer service.
• Travel to all sites required; valid driver's license and vehicle required

Preferred Qualifications:

• MBA or master's level degree from an accredited college or university.
• Advanced knowledge of affordable housing programs and experience utilizing One-Site.