Medical Collections Specialist

Job Description

Job Description

We are looking for a Medical Collections Specialist to support revenue cycle efforts for a healthcare practice in Bethesda, Maryland. This Long-term Contract position focuses on resolving outstanding patient account balances, communicating clearly with patients regarding amounts due, and helping maintain timely collections activity. The ideal candidate brings hands-on experience in medical accounts receivable follow-up, insurance-related billing issues, and a strong understanding of healthcare payment processes.

Responsibilities:
• Contact patients regarding overdue account balances and guide them through payment options, account status, and next steps.
• Review accounts receivable aging reports to identify collection priorities and follow up on outstanding medical balances in a timely manner.
• Investigate unpaid or underpaid claims by working through billing issues, denial details, and reimbursement discrepancies.
• Prepare and submit appeals or supporting documentation to address claim denials and pursue appropriate payment resolution.
• Document all collection activity, patient communication, and account updates accurately within the practice management system.
• Work within Modernizing Medicine (ModMed) to manage account follow-up, review billing information, and update collection notes.
• Coordinate with internal billing or administrative staff to resolve account questions and support efficient payment recovery.• Experience in medical collections with direct responsibility for patient account follow-up and accounts receivable resolution.
• Working knowledge of medical billing processes, including insurance verification, claim status review, and payment posting concepts.
• Familiarity with medical denials management and the ability to research and address reimbursement issues.
• Experience preparing or supporting medical appeals for unpaid or disputed claims.
• Understanding of medical insurance plans, payer requirements, and common reimbursement workflows.
• Proficiency using healthcare billing or practice management systems; experience with Modernizing Medicine (ModMed) is strongly preferred.
• Strong communication skills with the ability to speak professionally and effectively with patients about financial matters.