THECB - Intern, College & Career Advising (CCA)

Intern, College & Career Advising (CCA)

We are seeking an energetic, responsible intern to support the Professional Learning and Engagement team in the Division of College and Career Advising. As the state's definitive source for college and career planning, we develop and provide digital tools and resources for educators, students, and families to help students make the best decisions about life after high school. This position would work on projects related to Texas OnCourse, My Texas Future and Apply Texas, and Financial Aid professional learning. To be successful in this position, the candidate should be willing to help with any tasks assigned by a supervisor that supports team and division initiatives. This work involves supporting active and incoming projects as well as assisting with outreach efforts. The duties and responsibilities will require working up to 20 hours per week primarily remotely with 2 days in the office requirements. This position reports to the Director of Professional Learning and Engagement, and works with a Senior Implementation Coordinator, Professional Learning Coordinator, and a Marketing Coordinator.

General duties and responsibilities encompass three main categories of focus:

• Event & Learning Support:
• Support learning events by developing materials, checking content, and creating presentations used to provide professional learning to educators.
• Track and award continuing education credit for learning sessions and events.
• Create engagement activities for professional learning events, The My Texas Future Recognition Program and Academy Learning Community.
• Provide technical support using Zoom and Teams by organizing and scheduling learning events, maintaining contact lists to optimize marketing and communication efforts.
• Data & Systems Management:
• Coordinate data by summarizing educator feedback and providing summary reports.
• Maintain and update CRM contacts using Hubspot to communicate with K-12 and higher education stakeholder groups.
• Completes basic formatting and light design work done using Microsoft Office and Power Point applications while adhering to brand guidelines.
• Assists with editing and organizing content to improve readability and accessibility for student and family audiences.
• Monitor progress and tracking systems using Smartsheets, Excel, dashboards, websites, and other technical tools.
• Develops and tests surveys for various target audiences to provide continuous feedback on content and resources via Qualtrics or another survey administration tool.
• Administrative & Design Support:
• Works collaboratively with division staff and external partners to meet project deadlines.
• Performs clerical duties, take notes, maintain files, consolidating, and organize documents as needed.
• Supports ongoing research efforts of all available content and resources focused on college and career readiness.
• Performs related work as assigned.

Knowledge, Skills, and Abilities:

• Knowledge of college and career readiness milestones, including career exploration, preparation, applying to college and for financial, etc.
• Skilled in working with computers, including Microsoft Office Suite (Word, PowerPoint, and Excel).
• Skilled in oral and written communication.
• Skilled in solving problems and developing efficient processes.
• Ability to work independently without supervision.
• Ability to organize, analyze, and present data in a format appropriate to intended audiences.
• Ability to play close attention to detail.
• Ability to work cross-functionally and manage multiple projects simultaneously.

Required Minimum Education and Experience:

• High school degree or equivalent
• Currently enrolled as an undergraduate or graduate in an accredited university/college program as a sophomore or higher.
• Minimum of 1 – 2 years of experience working in an office or professional setting.
• Six months of additional relevant full-time work experience may substitute for 15 semester credit hours of required education, up to four years.
• Experience with Zoom, Teams, Qualtrics, and project management tools like Smartsheet, Trello, and Asana.

Physical Requirements and/or Working Conditions:

• Work is performed in a standard office environment and requires: Regular, reliable, and punctual attendance at work; Frequent use of personal computer, copiers, printers, and telephones; Frequent sitting; Frequently working under deadlines, as a team member, and in direct contact with others.
• Workforce: Must be able to: Demonstrate knowledge of customer service deliverables. Show flexibility and adaptability toward changes in assignments and work schedules, working extended hours as necessary. Adhere to the organization's internal management policies and procedures. Contribute to the agency's performance measures and mission. Travel occasionally for work assignments and training.

Application Requirements:

• The Texas Higher Education Coordinating Board is an Equal Opportunity Employer. A State of Texas application is required to apply.
• For more information on how to apply for this position, go to the Coordinating Board's employment opportunities website at Careers - Texas Higher Education Coordinating Board
• The Texas Higher Education Coordinating Board participates in E-Verify for each new employees' Form I-9 to confirm work authorization.
• For questions, please call the HR Department at View phone number on click.appcast.io. For vocal and/or hearing assistance call 7-1-1.
• If you require any reasonable accommodation for the interview process, please inform the hiring representative who calls to schedule your interview.
• This position has been designated as a security sensitive position. A criminal background investigation will be conducted on the final candidate for this position.
• Your job application must be completely filled out. Your application must contain dates of employment, job titles, name of employer and a description of duties performed in a way that demonstrates you meet the minimum qualifications for the position for which you are applying. Resumes do not take the place of the requirement to include this information on the application. If this information is not submitted, your application may be rejected because it is incomplete.
• Veterans Information: THECB is committed to hiring Veterans. To receive Veteran's Preference, a copy of the FORM DD214 -member #4, must be attached when submitting your application.
• AN EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER: THECB does not discriminate on the basis, of race, color, religion, sex, national origin, age, or disability in employment or the provision of services.
• Job offer and continuation of employment with THECB is contingent upon: Proof of education and experience listed on the application. Eligibility/authorization to work in the U.S. Satisfactory results from a pre-employment criminal history background check. Compliance with the Selective Service Law for males ages 18-25.
• Please be advised that under Texas law, names and other information concerning applicants or nominees may be subject to disclosure upon request. THECB does not allow dual employment with other state of Texas agencies or institutions. Skills assessment may be conducted at time of interview No phone calls or emails, please. Due to the high volume of applications, we do not accept telephone calls and cannot reply to all email inquiries. Only candidates selected for interview will be contacted.