Residential Admissions Coordinator

Job Description

Job Description

Description:

Welcome to your opportunity to change the world! If you have a servant’s heart and want to be part of something truly special, then Caritas Family Solutions needs you. We have been serving the people of Illinois since 1947 and have over 500 committed and mission-driven team members. At Caritas, we do not hire people for jobs; we find new team members for rewarding and life-changing careers that make the world better.

If you are kind, patient, and ready to make a difference, we would love to meet you!

Full-time employees are offered the competitive benefits outlined below:

• Generous Paid Time Off
• Paid training
• Health Insurance
• Dental and Vision
• Life insurance
• 403(b) with company contribution 5%
• Tuition reimbursement

We know great candidates bring a wide range of experience. If you believe you can be successful in this role, we encourage you to apply — even if you don’t meet every qualification listed.

Job Title : Residential Admissions Coordinator

Status: Full-Time, non-exempt

Reports To: Assistant Director of Clinical Operations

Compensation : $20.00/hour

PURPOSE: The Residential Admissions Coordinator has the primary responsibility of coordinating admissions of youth into the programs operating in the Youth Residential Center. This includes receiving, reviewing, tracking, providing final dispensations, and completing the admissions process for all referred youth.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Serves as the primary point of contact for DCFS and referring bodies regarding admission to the programs operating within the Caritas Youth Residential Center.
• Reviews all provided information for referrals, acts upon independent judgement to determine what additional information is needed in order to complete case analysis for admissions teams.
• Provides detailed case analysis of referrals to residential programs to Assistant Director of Clinical Operations, Milieu Operations Manager, and Director of Youth Residential Center.
• Participates in all pre-placement interviews with admissions teams to seek and obtain any clarifying information needed for the admissions teams to provide a dispensation.
• Conducts official admission into residential programs, in conjunction with associated Managers.
• Maintains current waiting list for all residential programs.
• Creates and distributes weekly bed reports for residential program.
• Ensures the receipt of all required documents and consents for all youth being admitted into residential treatment programs, prior to the youths’ admission.
• Updates and maintains database software to ensure accuracy in reporting.
• Perform additional duties as assigned.

Please note that the Responsibilities and Qualifications provide a general overview of the primary duties for this role and the basic qualifications. This is not intended to be a comprehensive list of all responsibilities, duties, and skills required.

QUALIFICATION REQUIREMENTS: To perform this job successfully, an individual must demonstrate the ability to coordinate admissions, review clinical and referral information, exercise independent judgment, and communicate effectively with referral sources, treatment teams, and agency leadership. The individual must be able to maintain confidentiality, manage multiple priorities, ensure documentation accuracy, and perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE REQUIRED/PREFERRED:

Degree/Field Required: High School Diploma or GED

Degree/Field Preferred: Associate's Degree or Bachelor's Degree in Human Services, Social Work, Psychology, Healthcare Administration, Business Administration, or a related field

Additional Fields of Knowledge Important for the Role:

• Admissions and intake processes
• Administrative and office procedures
• Customer service and stakeholder communication
• Mental health diagnoses and treatment services
• Documentation and recordkeeping
• Data management and reporting
• Child welfare and residential treatment services
• Medicaid and placement requirements

Experience Required:

• Minimum 2 years of administrative experience
• Minimum 2 years of customer service experience
• Minimum 1 year of experience working within behavioral health, mental health, child welfare, healthcare, or a related field

Experience Preferred:

• Experience with residential treatment admissions, intake coordination, behavioral health services, or child welfare programs
• Medicaid/CFR Designation: RSA/Other Program Staff

SKILLS REQUIRED:

Manager-Specific: N/A

Basic: Strong written and verbal communication skills, organization, attention to detail, documentation accuracy, critical thinking, and the ability to manage multiple priorities in a fast-paced environment.

Social: Ability to establish and maintain positive working relationships with referral sources, DCFS staff, agency leadership, treatment team members, youth, families, and community partners. Demonstrates professionalism, customer service, diplomacy, and effective interpersonal communication skills.

Problem Solving/Decision-Making: Ability to review referral information, identify missing documentation, analyze case information, prioritize admissions needs, and exercise sound judgment when making recommendations regarding admissions readiness and program fit.

Proficient Computer Skills In: Outlook, Word, database management software, electronic records systems, spreadsheets, and reporting platforms.

Expert Computer Skills In: N/A

Resource Management: Ability to manage waiting lists, monitor bed availability, coordinate admissions processes, track referrals, and ensure timely completion of required documentation and reporting activities.

Technical: Ability to maintain databases, generate reports, review and organize referral documentation, coordinate admissions activities, and ensure compliance with agency, licensing, and program requirements.

Trauma-Informed: Must display a willingness to adopt trauma-informed interventions, principles, and practices and demonstrate a commitment to ongoing professional development in trauma-informed care. Recognizes the impact of trauma on youth, families, staff, and communities and applies trauma-informed principles during interactions, admissions processes, and service coordination.

VEHICLE RELATED REQUIREMENTS:

Access to reliable transportation: Required.

Access to a reliable automobile: Required.

Proof of continued auto insurance: Required.

Valid driver’s license: Required.

Additional license requirements: N/A

DRUG-FREE WORK ENVIRONMENT:

Caritas Family Solutions is dedicated to maintaining a safe, healthy, and productive environment for our clients and employees. As part of this, a strict drug-free workplace policy is maintained.