Plastic Surgery Front Desk Concierge

Job Description

Job Description

Benefits:

• 401(k)
• Employee discounts
• Health insurance
• Paid time off

About the Role:
Burnett Plastic Surgery PC is looking for a polished and personable Front Desk Concierge to be the welcoming face of our premier plastic surgery practice in Westfield, NJ. This is an exciting opportunity to work in a high-end, patient-focused environment where every interaction makes a meaningful difference in someone's journey to feeling their best.

Responsibilities;

• Open and close the office.
• Greet and check in patients with a warm, professional, and concierge-level demeanor
• Answer and manage incoming calls, emails, and appointment scheduling requests
• Coordinate patient consultations and follow-up appointments using practice management software
• Collect and verify patient information, insurance details, and medical forms
• Process payments, manage billing inquiries, and handle financial transactions accurately
• Maintain a clean, organized, and welcoming front office and waiting area
• Communicate effectively with clinical staff to ensure seamless patient flow

Requirements:

• 1–3 years of front desk, medical receptionist, or luxury customer service experience
• Experience in a plastic surgery, medical spa, or aesthetic practice is a strong plus
• Proficiency with medical scheduling or EMR software preferred
• Exceptional interpersonal and communication skills with a patient-first attitude
• Professional appearance and demeanor consistent with a high-end aesthetic practice
• Strong organizational skills with the ability to multitask in a fast-paced environment
• Discretion and sensitivity when handling confidential patient information (HIPAA compliance)
• Minimum High School Diploma or Associates Degree 

About Us:
Burnett Plastic Surgery PC is a trusted and respected plastic surgery practice serving the Westfield, NJ community and surrounding areas. We have a solo plastic surgeon and a board certified RN who provide exception al care to their patients.Our patients choose us for our commitment to exceptional results, personalized care, and a welcoming environment that puts them at ease from the very first visit. We are a passionate, supportive, and deicated team.