Applications Analyst : Mid-Level

At Jack Henry, we deliver technology solutions that are digitally transforming and empowering community banks and credit unions to provide enhanced and streamlined user experiences to their customers and members. Our best-in-class products are just the start as we lay the groundwork for the future of digital banking and payments. We hope you'll join us. We can't do it without you.


The Applications Analyst will be joining the ImageCenter Implementation team that is known for providing a comprehensive teller, remote, remittance, ATM capture, fraud prevention solution and cash letter settlement with the Federal Reserve. In this role, you will be responsible for travelling to client sites to install new software applications and upgrade existing customer release environments, ensuring that the software application is installed and fully functional by consulting with customer, and analyzing how their existing products need to be mapped to Jack Henry products. The Applications Analyst must be able to effectively train the customer on the features and use of the ImageCenter application. The successful candidate will be self-motivated, process oriented, customer-centric, possess strong technical experience and organizational skills, experienced at process improvement, and flexible.


This position will be filled to work Remotely within the U.S.


The target salary range for this position is $48,350 - $68,000, based on location and experience.


What you'll be responsible for:

• Provide remote or on-site software installation services. Ensure software applications are installed and fully functional.
• Prior to the installation, analyze the customers' existing products and consults with customer to map current system to the JH product.
• Consult with customers to define parameters within the software application.
• Train the customer on use and feature functionality of the application.
• Communicate the customer's needs/expectations to appropriate personnel.
• Interact with Project Manager on various issues.
• Mentors and provides training to employees.
• May perform other job duties as assigned.


What you'll need to have:

• A minimum 4 years of experience in technical support and/or software implementation.
• Experience with SQL.
• Ability to work nights or weekends as needed.
• Ability to travel up to 30% to perform new installs, onsite system evaluations, recommendations, or upgrades for our customers.


What would be nice for you to have:

• Bachelor's Degree in IT, Computer Science, or Business.
• Experience in financial institution operations.
• Knowledge of ImageCenter application or check processing.


If you got this far, we hope you're feeling excited about this opportunity. Even if you don't feel you meet every single requirement on this posting, we still encourage you to apply. We're eager to meet motivated people who align with Jack Henry's mission and can contribute to our company in a variety of ways.


Why Jack Henry?

At Jack Henry, we pride ourselves through our motto of, "Do the right thing, do whatever it takes, and have fun." We recognize the value of our associates and believe much of our company's strength and success depends on their well-being.


We demonstrate our commitment by offering outstanding benefit programs to ensure the physical, mental & financial well-being of our people is always met.


Culture of Commitment

Ask our associates why they love Jack Henry, and many will tell you it is because our culture is exceptional. We do great things together. Rising to meet challenges and seeking opportunities is part of who we are as an organization. Our culture has helped us stay strong through challenging times and we credit our dedicated associates for our success. Visit our Corporate Responsibility site to learn more about our culture and commitment to our people, customers, community, environment, and shareholders.


Equal Employment Opportunity

At Jack Henry, we know we are better together. We value, respect, and protect the uniqueness each of us brings. Innovation flourishes by including all voices and makes our business - and our society - stronger. Jack Henry is an equal opportunity employer and we are committed to providing equal opportunity in all of our employment practices, including selection, hiring, performance management, promotion, transfer, compensation, benefits, education, training, social, and recreational activities to all persons regardless of race, religious creed, color, national origin, ancestry, physical disability, mental disability, genetic information, pregnancy, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, and military and veteran status, or any other protected status protected by local, state or federal law.


No one will be subject to, and Jack Henry prohibits, any form of discipline, reprisal, intimidation, or retaliation for good faith reports or complaints of discrimination of any kind, pursuing any discrimination claim, or cooperating in related investigations.


Requests for full corporate job descriptions may be requested through the interview process at any time.


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