Customer Service - Clerk, Shipping & Receiving

Who we are and why we’re hiring

CJ Logistics delivers integrated and multimodal logistics services, connecting every corner of the world via air, sea and land. As a lead logistics partner (LLP), third-party logistics provider (3PL) and supply chain consultant, we help customers leverage supply chain management as a competitive advantage, reducing total system costs, transforming business processes, improving service and facilitating growth and change. With a focus on social responsibility and sustainability through growth with customers and communities, we prioritize the wellbeing of the end consumer, our customers and our employees. CJ Logistics is responsible for the North America region, specializing in solutions for regulated industries such as food and beverage, consumer-packaged goods, healthcare and medical supplies, and tire and automotive.

Schedule: 1st Shift Mon - Fri 5am - 1:30pm

Compensation :

Base Hourly Wage or Compensation Range: $17.40 - $21.75
Shift Differential: N/A
Incentive eligible: No

Position Overview

The Shipping & Receiving Clerk acts as the main point of contact for all incoming and outgoing drivers at the Welcome Center or Shipping and Receiving Office. This role is responsible for verifying and processing shipments, maintaining schedules, coordinating yard and dock activities, and ensuring all shipping and receiving documentation is accurate and complete. The Clerk provides critical support to logistics operations by facilitating communication, delivering excellent customer service, and upholding inventory and process integrity.

Essential Job Duties & Responsibilities

Shipping & Receiving Operations

• Greet and sign drivers in and out of the facility, ensuring all paperwork is verified and completed.

• Assign dock doors to inbound and outbound loads, coordinating closely with yard spotters and warehouse teams.

• Process Bills of Lading and all associated shipping and receiving documentation, maintaining accurate records.

• Maintain real-time door and yard reports for trailer inventory.

Scheduling & Coordination

• Maintain and update inbound and outbound shipment schedules using warehouse management systems.

• Coordinate yard movements and dock assignments with the spotter/yard jockey to optimize operational flow.

• Reconcile inbound shipments with packing slips and coordinate drop lot activity.

Customer Service & Communication

• Provide responsive, high-quality customer service to both internal and external customers.

• Communicate shipment issues or scheduling changes promptly to management, drivers, and warehouse teams.

• Report errors or issues to appropriate leadership to ensure process accuracy and compliance.

Compliance & Continuous Improvement

• Participate in all required training programs to ensure compliance with company standards and regulatory requirements.

• Perform all duties in a safe, timely, and professional manner.

• Maintain a clean, organized workspace and follow all safety protocols.

• Perform other related job duties as assigned or required.

Required Qualifications

• High School Diploma or GED Equivalent – or equivalent relevant experience.

• 1-2 years relevant experience.

• Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint).

• Basic math, reading, and record-keeping skills.

• Strong attention to detail and ability to manage multiple tasks in a fast-paced environment.

• Effective problem-solving and interpersonal skills.

• Ability to follow written and verbal instructions.

Preferred Qualifications

• Previous shipping and receiving experience in a warehouse or logistics environment.

• Previous experience with AS400 and/or warehouse management systems (WMS).

• Familiarity with dock and yard management processes.

• Familiarity with electronic record-keeping and label printing systems.

• Experience collaborating with procurement or inventory teams.

Physical Requirements

This is largely a sedentary role requiring the physical ability to:

• Sit for prolonged periods of time at a desk while working on a computer

• Use hands and fingers to operate a keyboard, mouse, and telephone

• Speak and hear clearly in person, virtually, and over the phone

• Occasionally stand, walk, reach, stoop, or lift up to 10 pounds

Work Environment

This position operates in a hybrid environment, with responsibilities carried out in both a warehouse setting and an office environment. In the warehouse, the employee is exposed to:

• Varying temperatures, including but not limited to refrigerated or non-climate-controlled areas

• Loud noise levels, such as machinery, forklifts, and conveyor systems

• Dust, odors, and airborne particles

• Concrete flooring and moving mechanical equipment

• Frequent exposure to powered industrial vehicles and warehouse traffic

The employee is required to wear personal protective equipment (PPE) such as steel-toed shoes, safety glasses, and high-visibility vests.

In the office environment, the employee will use standard office equipment such as computers, phones, photocopiers, filing cabinets, and printers. The noise level in the office is typically quiet to moderate, and the area is climate-controlled.

Location/Remote Eligibility

This role may be performed on-site only.

Schedule

Work hours may vary by shift assignment and may include evenings, weekends, holidays, and overtime based on business needs.

What we offer:

• Competitive compensation
• Medical, dental, vision, life, and disability insurance
• 401(k) retirement savings
• Paid time off
• Tuition assistance
• Early access to earned wages
• High-performance culture with a continuous improvement mindset
• Opportunities for advancement!

CJ Logistics About Statement:

At CJ Logistics, we value diversity, equity, and an inclusive workplace. If you think you might be a good fit for the role, but don't necessarily meet every single requirement on the job posting, we still encourage you to apply.

We are proud to be an Equal Employment Opportunity employer. We prohibit discrimination and
or/harassment of any type, including but not limited to discrimination and or harassment based upon race, religion, religious creed, color, national origin, ancestry, citizenship, sex, sexual orientation, gender, gender identity, gender expression, age, pregnancy or related medical conditions, childbirth, breastfeeding, parental status, veteran and/or military statue, disability (physical or mental) medical condition, genetic information or characteristics, political affiliation, domestic violence survivor status, marital status, or other characteristics prohibited by federal, state, or local law.

This job posting sets forth the essential job duties and responsibilities for the position. An employee assigned to this position must be able to perform these essential functions with or without reasonable accommodation. The Company will provide reasonable accommodation(s) to a disabled employee in accordance with, and as required by, applicable law.

This job posting is not designed to cover or contain a comprehensive listing of all activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Pursuant to the California Fair Chance Act and other applicable federal, state, and local fair chance laws, the Company will consider for employment qualified applicants with criminal histories in a manner consistent with applicable law.

CJ Logistics participates in the E-Verify program.

This position is not eligible for visa sponsorship or support for work authorization.

CJ Logistics is committed to equal employment opportunity and providing equal access to applicants with disabilities. If you require a reasonable accommodation or wish to request an alternative, non-automated evaluation process due to a disability, medical condition, or neurodivergence, please contact our Talent Acquisition Accommodations Team at View email address on aiapply.co. Requesting an accommodation or alternative review process will not negatively affect your candidacy.