Supervisor Quality Assurance, Ford Energy

Ford Energy is a newly formed, wholly-owned subsidiary of Ford Motor Company dedicated to accelerating U.S. energy independence. Leveraging Ford’s century of manufacturing excellence and world-class battery energy storage systems (BESS) technology, Ford Energy designs, manufactures, and services grid-scale and commercial DC battery energy storage systems (BESS). Ford Energy is uniquely positioned to capture the growing demand for reliable, US-built energy storage systems. We are not just building batteries; we are building the infrastructure for the next generation of the American grid. Why Ford Energy? At Ford Energy, you have the backing of an industrial manufacturing powerhouse with the agility of a dedicated energy startup offering industry leading technology. We offer a competitive compensation package including performance-based bonuses, Ford vehicle discounts, and the opportunity to shape the energy strategy of one of the world's most iconic brands. Learn more at The Supervisor, Quality Assurance leads the team of engineers responsible for the full quality lifecycle of Ford Energy's BESS products — from factory validation through field performance, issue resolution, documentation control, and the systems that connect them. This role manages the Factory Acceptance Testing (FAT) Process Engineer, Technical Documentation Engineer, Quality & Field Data Engineer, Issue Tracking & Root Cause Analysis Engineer, and PLM System Set-Up Engineer, ensuring these functions operate as a coordinated system rather than in isolation. The Supervisor is accountable for the team's output, development, and alignment with broader Quality organization priorities, and serves as the primary escalation point when quality issues span multiple functional areas — translating field and production signals into coordinated corrective action, and ensuring the systems, data, and documentation underpinning quality decisions are trustworthy, current, and audit-ready. What you'll do... Team Leadership & Development Directly manage and develop a team spanning FAT/production testing, technical documentation, field data analytics, issue tracking/RCA, and PLM systems. Set individual and team goals aligned to Quality organization priorities; conduct performance reviews, coaching, and career development planning. Allocate team capacity across competing priorities (new product introduction, field escapes, audit prep, systems rollout). Recruit, onboard, and ramp new team members as the group scales. Cross-Functional Quality System Ownership Ensure alignment between production test criteria (FAT/EOL), field data signals, and RCA/CAPA outputs so that quality issues are closed-loop from detection to resolution. Own the end-to-end quality data flow: production test results → field performance data → issue tracking → root cause → corrective action → documentation → PLM record. Serve as the escalation point for quality issues that cross functional boundaries (e.g., a field failure requiring FAT process change, RCA, documentation update, and PLM revision). Represent the Quality team in cross-functional reviews with Engineering, Manufacturing, Supply Chain, and Field Service leadership. Field Data & Continuous Improvement Oversee the collection, analysis, and reporting of field and production quality data (DPPM, RMA rate, yield, first-pass yield, customer complaints) to identify systemic trends. Drive structured problem-solving (8D, 5-Why, fishbone, fault tree analysis) for high-priority issues, ensuring root cause and permanent corrective action — not just containment. Champion continuous improvement initiatives across test processes, documentation standards, and issue-tracking workflows. Systems, Documentation & Audit Readiness Ensure PLM system setup, document control, and quality records remain consistent, traceable, and audit-ready across the organization. Support internal, customer, and third-party audits (ISO 9001, IATF 16949, or similar), acting as a management-level point of contact. Review and approve key documentation (test procedures, RCA reports, DFMEA/PFMEA records) prior to release or escalation. You’ll have... Bachelor's degree in Engineering (Electrical, Mechanical, Industrial) or related technical field. 7+ years of experience in quality engineering, manufacturing quality, or related roles, including experience in high-voltage battery, power electronics, or energy storage products. 2+ years of direct people management or team lead experience. Demonstrated experience with root cause analysis and CAPA processes (8D, 5-Why, fishbone, fault tree). Experience supporting or leading customer, regulatory, or certification-body audits. Strong cross-functional communication skills; comfortable representing Quality to senior engineering and manufacturing leadership. Even Better, you may have... Six Sigma Black Belt or Green Belt certification. Experience managing a team spanning multiple quality disciplines (test engineering, documentation, data analytics, PLM). Direct experience with stationary BESS products and field service data. Familiarity with PLM-integrated document control and quality data systems (Windchill, MasterControl, or similar). ASQ Certified Quality Engineer (CQE) or Certified Manager of Quality/Organizational Excellence (CMQ/OE). PLM systems (Windchill or similar) and document control software (SharePoint, MasterControl) Issue tracking / CAPA systems (e.g., Jira, TrackWise, or similar) SPC and yield analysis tools (Minitab, JMP) Field data dashboards and BI tools (Power BI, Tableau) SCADA/automated test data acquisition systems Physical Demands & Working Conditions This role is primarily performed in an office, laboratory, manufacturing, or supplier environment, depending on program needs. Occasional work in high-voltage or industrial environments may be required, with appropriate training and personal protective equipment (PPE). Ability and willingness to travel occasionally to support testing, supplier, manufacturing, or customer activities. Location & Travel This position is based in Dearborn, Michigan. Travel may be required to support supplier, manufacturing, laboratory, and customer activities. As an established global company, we offer the benefit of choice. You can choose what your Ford future will look like: will your story span the globe, or keep you close to home? Will your career be a deep dive into what you love, or a series of new teams and new skills? Will you be a leader, a changemaker, a technical expert, a culture builder…or all of the above? No matter what you choose, we offer a work life that works for you, including: Immediate medical, dental, vision and prescription drug coverage Flexible family care days, paid parental leave, new parent ramp-up programs, subsidized back-up child care and more Family building benefits including adoption and surrogacy expense reimbursement, fertility treatments, and more Vehicle discount program for employees and family members and management leases Tuition assistance Established and active employee resource groups Paid time off for individual and team community service A generous schedule of paid holidays, including the week between Christmas and New Year’s Day Paid time off and the option to purchase additional vacation time. This position is leadership level 6 and ranges from $115,500-$218,100. Final determination of salary grade will be based on candidate's skills and experience, and base salary will be set within the applicable range according to job scope, responsibility and competitive market value. Company: As Ford establishes a wholly owned subsidiary focused on Battery Energy Storage Systems, this role will initially be employed by Ford and is expected to transition to the subsidiary within one year. Visa sponsorship is not available for this position. Candidates for positions with Ford Motor Company must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, disability status or protected veteran status. In the United States, if you need a reasonable accommodation for the online application process due to a disability, please call View phone number on click.appcast.io. This position is hybrid with a requirement to be onsite four or more days per week. #J-18808-Ljbffr Ford