INTERNAL Records Analyst III (Team Lead)

Salary: $37,200.00 - $59,500.00 Annually
Location : Richland County, SC
Job Type: FTE - Full-Time
Job Number: 189591
Agency: Department of Health and Human Services
Division: EEMS Policy, Process, and Contract Management
Opening Date: 06/17/2026
Closing Date: 6/23/2026 11:59 PM Eastern
Class Code:: BH40
Position Number:: 60017382, 60016333
Normal Work Schedule:: Monday - Friday (8:30 - 5:00)
Pay Grade: GEN06
Opening Date: 06/17/2026
EEO Statement: Equal Opportunity Employer
Agency Specific Application Procedures:: Failure to provide detailed and complete information may result in your application not being referred.
Veteran Preference Statement: South Carolina is making our Veterans a priority for employment in state agencies and institutions.


Job Responsibilities
This is a South Carolina Department of Health and Human Services Internal Position. Only current South Carolina Department of Health and Human Services employees are eligible for this position.
Two (2) Positions Available
The Agency's mission is to be boldly innovative in improving the health and quality of life for South Caro linians.
This position is located in EEMS Policy, Process, and Contract Management, Richland County.
This is an in-office role and not a telecommute or remote position.

Are you the One? We are looking for a Records Analyst III (Team Lead) who, under limited supervision, is tasked with guaranteeing that all documents are accurately entered into the document management system in compliance with Medicaid policies and procedures. Actively participates in the accurate indexing of documents. Team Leads must complete assigned daily activities in an accurate and timely manner, assisting with training, quality reviews, and team development.

• Assists with staff work assignments, including the daily distribution of tasks and reassigning work as needed to ensure all responsibilities are completed in accordance with CDM department guidelines. Provides technical assistance to staff by offering guidance, troubleshooting workflow or system concerns, and supporting team members in resolving task related challenges. Any remaining concerns that cannot be resolved at the Team Lead level are escalated up the chain of command for appropriate resolution.
• The Team Lead is responsible for completing quality reviews daily of documents scanned and/or indexed by CDM team members, ensuring compliance with the quality review checklist and adherence to documented departmental procedures or updated directives provided by CDM leadership. The Team Lead must provide quality review results to CDM leadership and actively participate in peer reviews of quality assessments.
• Participates in required departmental, EEMS, and SCDHHS training and applies it to daily responsibilities. Partners with Training to keep courses and job aids current. Ensures that staff are trained on up-to-date policies and procedures and provides on-the-job support as needed.
• Participates in peer review of department work to ensure that all quality reviews of eligibility documents are completed accurately using the appropriate checklist. Thoroughly and accurately documents findings of quality reviews according to quality assurance team guidelines.
• Maintains a professional demeanor and communication style, ensuring that communication and interactions with internal and external stakeholders is clear, polite, and concise. Participates in customer service and privacy training and ensures that confidential or private information is maintained in accordance with state and federal law as articulated through departmental policies and training.
• Attends all mandatory meetings, trainings and events as directed by supervisory staff and agency leadership. Maintains awareness of and complies with all agency policies, to include privacy, confidentiality, standards of conduct, performance, leave and compensation, vehicle use and travel, and financial controls. Maintains appropriate certification and training to perform emergency management evacuation and shelter duties as necessary. Performs other duties as assigned by supervisory staff and agency leadership.

The South Carolina Department of Health and Human Services offers an exceptional benefits package for FTE and TGE positions that includes:

• Health, Dental, Vision, Long Term Disability, and Life Insurance for Employee, Spouse, and Children.
• 15 days annual (vacation) leave per year.
• 15 days sick leave per year.
• 13 paid holidays.
• State Retirement Plan and Deferred Compensation Programs.

Minimum and Additional Requirements


A high school diploma and experience in records management, information systems, or office administration.

Preferred: Knowledge of SCDHHS Eligibility systems: Curam, OnBase, MMIS and CGIS. Previous document indexing knowledge. Familiar with HIPAA and confidentiality laws. Working knowledge of Medicaid services.
Additional Requirements:

• In-office role.

Preferred Qualifications

• Team Leads are expected to make prompt, informed decisions, in ways that support team productivity.
• They must maintain strong organization, manage workloads effectively, and delegate tasks based on team strengths.
• Clear, professional communication is essential.
• Team Leads should demonstrate knowledge of standard office practices, workplace etiquette, and office equipment, along with proficiency in Microsoft Office, internet browsers, and multiple operating systems.
• They are also expected to show strong analytical and organizational skills, adapt quickly to change, and consistently maintain high attention to detail.

Additional Comments


Please complete the State application to include all current and previous work history and education. A resume will not be accepted nor reviewed to determine if an applicant has met the qualifications for the position. Supplemental questions are considered part of your official application for qualification purposes. All applicants must apply online. All correspondence from the Office of Human Resources will be through electronic mail.

The South Carolina Department of Health and Human Services is committed to providing equal employment opportunities to all applicants and does not discriminate on the basis of race, color, religion, sex (including pregnancy, childbirth or related medical conditions, including, but not limited, to lactation), national origin, age (40 or older), disability or genetic information.
Benefits for State Employees
The state of South Carolina offers eligible employees generous benefits, including health and dental insurance; retirement and savings plan options; and paid vacation and sick leave. Plus, work-life balance programs such as telecommuting and flexible work schedules are available to employees of some state agencies.


Insurance Benefits
Eligible employees may enroll in health insurance, which includes prescription coverage and wellness benefits. Other available insurance benefits include dental, vision, term life insurance, long term disability and flexible spending accounts for health and child care expenses.


Retirement Benefits
State employees are also offered retirement plan options, including defined benefit and defined contribution plans. Additionally, eligible employees may elect to participate in the South Carolina Deferred Compensation Program, which is a voluntary, supplemental retirement savings plan offering 401(k) and 457 plan options.


Workplace Benefits
State employees may also be eligible for other benefits, including tuition assistance; holiday, annual and sick leave; and discounts on purchases, travel and more.


Note: The benefits above are available to most state employees, with the exception of those in temporary positions. Employees in temporary grant and time-limited positions may be eligible for all, some or none of these benefits as benefits are associated with each position type. For these positions, contact the hiring agency to determine what benefits may be available.
01


The responses you provide to these Supplemental Questions will be used in combination with your application to determine whether you meet the minimum qualification requirements. Please, thoroughly complete the Education and Work Experience sections of your application and the Supplemental Questions. Failure to provide detailed and complete information will result in your application being rejected. Any misrepresentation or omissions will result in your disqualification from employment and/or termination. You may not submit resumes in lieu of filling out the application or answering the Supplemental Questions. I acknowledge that I have read, understand, and agree with the above.

• Yes
• No

02


Are you currently employed with the South Carolina Department of Health and Human Services? This is an internal posting and only internal candidates will be considered.

• Yes
• No

03


Please indicate your expected salary, if offered this position.
04


Do you have a high school diploma/GED or higher?

• Yes
• No

05


Do you have experience in records management, information systems or office administration?

• Yes
• No

06


Do you wish to claim Veteran Preference? If yes, you must submit a copy of your DD214 Form with your job application in order to qualify and claim this preference.

• Yes
• No

07


How did you hear about this career opportunity?
Required Question