SERVPRO Mitigation Technician

Job Description

Job Description

Benefits:

• Vision insurance
• Competitive salary
• Dental insurance
• Health insurance
• Opportunity for advancement
• Paid time off

Mitigation Technician – Water, Fire & Mold Restoration Location: Franklin, NC

Starting Pay: $18–$22 per hour, based on experience and industry certifications

NOW HIRING!

Join Our SERVPRO Team!

SERVPRO Team Bowles is seeking dependable, hardworking individuals to join our Emergency Mitigation & Restoration Department in Franklin, NC.

Our mitigation technicians are on the front lines of helping homeowners and businesses recover from unexpected property damage caused by water, fire, mold, sewage, and other emergencies.

This is a hands-on, physically demanding position involving emergency response, water extraction, structural drying, selective demolition, specialized cleaning, equipment setup, and property damage mitigation services.

No previous restoration experience is required! We provide hands-on training and opportunities to earn industry-recognized certifications at the company's expense.

We are looking for individuals who are dependable, motivated, mechanically inclined, willing to learn, and comfortable working in challenging environments.

Experienced restoration technicians are also encouraged to apply, with opportunities for advancement into Crew Chief and leadership positions.

Compensation & Benefits

• Starting pay of $18–$22 per hour , based on experience and industry certifications

• 100% employer-paid health insurance
  
  
• 100% employer-paid life insurance
  
  
• 100% employer-paid accidental death insurance
  
  
• Dental insurance available

• Vision insurance available

• Paid vacation and sick time

• Paid company holidays

• Company uniforms provided

• Company-paid training and industry certifications for qualifying employees

• Opportunities for overtime

• Career advancement opportunities

Job Description

As a Mitigation Technician, you will respond to residential and commercial properties affected by water, fire, mold, sewage, and other property damage.

You will work alongside experienced Crew Chiefs and other technicians to perform emergency mitigation services, protect properties from additional damage, and help prepare affected structures for restoration.

Daily responsibilities may include water extraction, removal of damaged building materials, setting up structural drying equipment, cleaning and disinfecting affected areas, handling contents, and documenting work performed.

This position requires physical stamina, attention to detail, the ability to follow established safety procedures, and a strong commitment to teamwork and customer service.

Primary Responsibilities

• Respond to emergency service calls involving water, fire, mold, sewage, and other property damage

• Perform water extraction and removal of standing water

• Set up, monitor, and remove drying equipment, including air movers, dehumidifiers, and other specialized equipment

• Assist with structural drying, moisture inspections, and moisture monitoring

• Perform selective demolition and removal of damaged building materials, including drywall, flooring, insulation, and other affected materials

• Perform cleaning, disinfecting, and remediation activities in affected areas

• Assist with mold remediation, including containment setup, HEPA vacuuming, and detailed structural cleaning

• Perform specialized cleaning and mitigation services involving contaminated or biohazard-affected materials

• Properly use personal protective equipment (PPE), including respirators, protective suits, gloves, and eye protection

• Assist with moving, protecting, and handling customers' furniture and personal belongings

• Document job-site conditions, equipment placement, moisture readings, and work performed using company-provided iPads and software

• Follow established SERVPRO production procedures, job scopes, and Crew Chief instructions

• Load, unload, clean, and maintain company vehicles, equipment, and supplies

• Maintain a clean, organized, and safe job site

• Communicate professionally with customers, supervisors, and fellow team members

• Follow all company safety policies and applicable industry procedures

Work Schedule & Emergency On-Call Requirements

Our typical work schedule is Monday through Friday, 8:00 a.m. to 5:00 p.m. However, this is an emergency response position, and flexibility is a requirement of employment.

Our customers experience property damage at all hours, including evenings, nights, weekends, and holidays. As a primary emergency response department, our mitigation team must be available when those emergencies occur.

Applicants should understand the following scheduling expectations:

• Typical work hours are Monday through Friday, 8:00 a.m.–5:00 p.m.

• Work schedules may change based on emergency service calls, active projects, and customer needs

• Required participation in an after-hours emergency on-call rotation, approximately one week per month
  
  
• During assigned on-call periods, employees must be available to respond to emergency service calls outside normal business hours, including nights and weekends

• Occasional overtime, weekend work, holiday work, and extended workdays may be required

• Emergency response assignments may involve travel to job sites throughout our service area

• Employees are expected to respond promptly to emergency assignments when scheduled for on-call duty

Reliable availability during assigned on-call periods is an essential requirement of this position.

Qualifications

• Valid driver's license REQUIRED, with an acceptable driving record that meets company insurance and driver eligibility requirements
  
  
• Must be eligible and willing to operate company vehicles and travel to emergency service locations as assigned

• No previous restoration experience required — training provided

• Previous experience in water damage restoration, construction, demolition, or related trades is preferred but not required

• Dependable attendance, punctuality, and a strong work ethic

• Ability to work well in a team environment and follow instructions

• Willingness to learn new skills, equipment, and restoration procedures

• Basic communication and organizational skills

• Ability to accurately document work using an iPad or other electronic devices

• Ability to work in challenging environments and respond calmly during emergencies

• Ability to meet the scheduling and emergency on-call requirements of the position

• High school diploma or GED preferred

• Ability to successfully complete a background check, subject to applicable law

Physical & Work Environment Requirements

This is a physically demanding position requiring employees to work in a variety of environments and property conditions.

Applicants must be able to perform the essential physical functions of the job, with or without reasonable accommodation, including:

• Regularly lift and carry equipment and materials weighing up to 50 pounds and use team lifting or mechanical assistance for heavier items

• Stand, walk, bend, kneel, crouch, climb, and perform repetitive physical tasks for extended periods

• Work in crawlspaces, attics, confined or restricted work areas, and other challenging environments when properly trained and authorized

• Climb ladders and work at elevated heights when required

• Work in environments that may be hot, cold, humid, dusty, wet, or otherwise uncomfortable

• Perform physically demanding tasks while wearing appropriate protective equipment

• Wear full PPE when required, including Tyvek-style protective suits, gloves, eye protection, and respiratory protection
  
  
• Meet applicable medical evaluation, fit-testing, training, and other requirements for assigned respirator use

• Work around potentially hazardous materials, contaminated water, mold, sewage, smoke residue, and other restoration-related hazards using established safety procedures and protective equipment

• Safely operate professional mitigation equipment and hand tools after appropriate training

Training & Career Advancement

At SERVPRO Team Bowles, we believe in developing our employees and promoting from within whenever possible.

Employees who demonstrate a strong work ethic, dependable attendance, technical ability, and leadership potential may be given opportunities to advance into Crew Chief and other management positions.

We provide opportunities for industry training and certifications, including IICRC certifications, at the company's expense for qualifying employees.

Why Join SERVPRO Team Bowles?

SERVPRO Team Bowles is a locally owned and operated, family-owned restoration company serving communities throughout Western North Carolina.

We take pride in helping families and businesses recover from property damage during some of their most challenging moments.

We offer competitive pay, excellent employer-paid benefits, professional training, and opportunities to build a long-term career in the restoration industry.

If you are dependable, hardworking, mechanically inclined, and looking for a hands-on career with opportunities to grow, we encourage you to apply today!