Customer Operations Manager

Customer Operations Manager (JN -082026-428114) Bloomington, Minnesota Salary: USD60000 - USD75000 per year Customer Operations Manager About the Opportunity Our client is seeking a Customer Operations Manager to serve as a key liaison between customers, partners, and internal teams. This role combines customer support, operations, process improvement, and cross-functional coordination to ensure an exceptional service experience. The ideal candidate is highly organized, detail-oriented, and thrives in a fast-paced environment where communication, problem-solving, and relationship management are critical to success. A significant portion of this role involves managing a high-volume shared inbox, researching issues, coordinating with multiple departments, and providing thoughtful, customized responses. Success requires strong critical thinking, technical aptitude, attention to detail, and a customer-first mindset. Key Responsibilities Customer & Partner Support Serve as a primary point of contact for customer and partner inquiries, concerns, and service needs Build and maintain strong relationships through proactive communication and responsiveness Act as an advocate for customers and partners to ensure a positive overall experience Monitor customer feedback and identify opportunities to improve service delivery Manage communications across internal and external stakeholders Shared Inbox Management & Customer Support Manage a high-volume shared inbox, responding to 100–150+ inquiries per day during peak periods Research, investigate, and provide personalized responses related to account status, payments, documentation, system access, onboarding, operational requests, and service inquiries Draft customized responses rather than relying solely on templates Prioritize incoming requests while balancing urgency, service levels, and customer expectations Maintain detailed documentation of inquiries, resolutions, and follow-up activities Escalate complex issues appropriately while maintaining ownership of the customer experience Operations & Issue Resolution Investigate and resolve customer inquiries, discrepancies, and operational issues Coordinate with internal departments to gather information and provide accurate resolutions assistant analysis We need to process the given job description. We need to determine if any adjustments needed, based on the rules. Let's analyze the input content: ``` Plastic Surgery Assistant (9732) Saskatoon, Saskatchewan Plastico Inc. Benefits Medical, Dental, Vision, Pharma Discount Extended and Life Insurance Long Term Disability Insurance About the Role Revenue Management (permanent) Elite roster doctor has a 6/7 year strong platform of patients with a 82% satisfaction rate, and EHR seed tech hire Requirements/Skills Minimum 1 year clinical background SPH/BGS/medical school certificate 1+ years in plastic surgery background About Plastico Inc. We are the largest private medical practice in Canada. Plastico Inc. is a world leading plastic surgery centre in Canada. The company is a leading plastic surgery practice that has anchored MedicareOntario. The 2021 market share of the company was 820,605. In 2022 the above market share was 528,416 About the Global Surgery Community ... Perks ... More Details ... ``` Actually the content truncated: #J-18808-Ljbffr Ultimate Staffing Services