Service Desk Specialist - I/S - Operations- Days -FT

Memorial Hospital at Gulfport

Job Description

Service desk specialist will provide technical support to end users experiencing computer hardware and software issues. They respond to queries, isolate problems, troubleshoot issues, and implement solutions.

Responsibilities

Contribute to a knowledge base by creating articles and guides for common technical issues and their solutions
- Assist with hardware management, including equipment procurement, deployment, and maintenance
- Log and track issues using a ticketing system, ensuring that all necessary information is captured accurately
Will maintain exemplary customer service by exercising a professional and friendly approach when communicating with customers using a variety of communication and support technologies
- Serve as the first point of contact for end-users seeking technical assistance via phone, email, or in-person
- Will document, prioritize, categorize, and monitor customer issue based on their severity and impact on business operations to ensure a timely resolution
Will efficiently and effectively work through a series of questions to identify the issue and systematically work through the responses to arrive at a solution
- When not able to independently solve an issue, will ensure that the issue is resolved by escalating more complex technical issues to higher-level support teams or senior service desk specialist when necessary
Will gain proficient working knowledge of the applications they are responsible for supporting
- Will maintain productivity standard as set forth by supervisor
- Will display a sense of urgency and drive to complete tasks quickly

Qualifications

Education:

High School or GED

Experience:

1 year working in the IT/Help Desk Industry

Skills:

Strong organizational, presentation, and customer service skills
Identifying problems and reviewing related information to develop and evaluate options and implement solutions
Excellent communication skills, both written and verbal
Customer-focused attitude and a passion for delivering exceptional service

Job Info

Job Identification 28394
Job Category Support (Non-Clinical)
Posting Date 06/01/2026, 02:23 PM
Job Schedule Full time
Job Shift Day
Locations Main Hospital East Tower 1st Floor

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Vacancy posted 10 hours ago

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