Customer Service Representative - State Farm Agent Team Member

Job Description

Job Description

Benefits:

• Opportunity for advancement
• Training & development
• 401(k) matching
• Bonus based on performance
• Employee discounts
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

ROLE DESCRIPTION:
As a bilingual Customer Service Representative - State Farm Agent Team Member with Blake Ettestad - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, front-line customer service skills, and care for people are key to this role. You will build insurance expertise while directing calls, resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the English and Spanish-speaking community members you support.

We look forward to connecting with you if you are the customer-focused, efficient, and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES:

• Provide efficient front-line support by answering phones and directing or resolving inquiries.
• Help with resolving billing problems or misunderstandings 
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

QUALIFICATIONS:

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Spanish-speaker required.
• Previous customer service experience preferred.