Call Center / Customer Service Representative

Job Description

Job Description

Who We Are

We are so glad you found us -- and trust us, this is a posting worth reading! BigBadToyStore is a powerhouse online retailer with a passionate, global fanbase, bringing action figures, comic books, and all things pop culture to collectors everywhere. We live and breathe this stuff, and we want our team to as well!

The Opportunity

Are you a people person who loves making someone's day? We're on the hunt for a dynamic, passionate communicator to join our rockstar Customer Service team! You'll be at the heart of everything we do -- connecting with customers, solving problems, and building the kind of loyalty that keeps fans coming back for more. If you thrive on meaningful interactions and take real pride in delivering exceptional experiences, we want to hear from you!

Schedule & Location

This is a full-time, onsite position and work hours are 9:00 a.m. to 5:30 p.m. Monday through Friday . Come join us in person and be a part of the energy!

Our customers are passionate and knowledgeable -- and they deserve the very best. That means we hold our team to a high standard when it comes to qualifications, skill, temperament, and performance. If you're ready to rise to that challenge, keep reading!

What to Bring

• Three (3) to Five (5) years of customer service experience -- you've been in the trenches and know how to deliver!
• A solid, hands-on command of customer service principles and best practices -- not just theory, but real-world know-how.

What You'll Do

• Be the friendly, knowledgeable voice of BBTS -- connecting with customers through phone, email, live chat, and messaging to deliver an outstanding experience every single time.
• Own issues from start to finish -- listen actively, dig into the root cause, nail the right solution, and follow through until every customer is satisfied.
• Become a BBTS product expert -- staying sharp on what we sell and any potential hiccups so you can deliver fast, informed help that wows our customers.
• Rally the team when things get complicated -- working alongside fellow CSRs and other departments to turn each customer into a loyal fan.

What It Takes

• Excellent communication skills -- written, verbal, and listening. You're as confident on a call as you are crafting the perfect email.
• Tech-savvy and quick on the keyboard -- comfortable with MS Office, email, social media, live chat, and all the tools of the modern CS trade.
• A fast learner with a sharp memory -- you pick up product knowledge and processes quickly and can build on that knowledge.
• An unstoppable positive energy -- you lift the team, take pride in your work, and make BBTS an even better place to be!
• A master multi-tasker -- you juggle priorities like a pro and never miss a beat in a busy, fast-moving environment.
• Genuine empathy and endless patience -- you see the silver lining in every situation and make every customer feel heard and valued.

Why You'll Love It Here

We take care of our team! BigBadToyStore, Inc. offers a comprehensive health and welfare benefits package, a 401k with an employer match, paid holidays, paid time off -- and yes, an employee product discount. (Because who wouldn't want a discount at a toy store?!)

Starting at $22/hour

BigBadToyStore, Inc (BBTS) is an Equal Opportunity Employer. BBTS does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided upon qualifications, merit, and business need.