Supervisor - Mac's Steak in the Rough

Job Description

Job Description

Description:

At Fresquez Companies, we empower the lives of people by providing authentic, impactful, and exceptional experiences—one team member and one guest at a time.

Join the team at Mac’s Steak in the Rough on Menaul , a beloved Albuquerque tradition serving our community for more than 70 years! We’re looking for an enthusiastic and dependable Restaurant Supervisor who is ready to lead by example, create memorable guest experiences, and help carry on the legacy that has made Mac’s a local favorite for generations.

As a Supervisor, you will work closely with the General Manager to help lead the restaurant and ensure smooth, successful daily operations. You’ll provide guidance, motivation, and support to the crew while creating a positive team environment where everyone has the opportunity to succeed.

We’re looking for a leader who brings energy, integrity, accountability, and a passion for people to every shift. You should be comfortable stepping in wherever needed, communicating effectively with team members, management, and guests, and taking ownership of the restaurant’s success.

• Partner with the General Manager to manage the overall operations of the restaurant.
• Lead, coach, and motivate team members to achieve operational and guest-service goals.
• Create an exceptional dining experience by ensuring every guest feels welcomed and valued.
• Lead by example and set the standard for outstanding service, teamwork, and professionalism.
• Step in and support the team wherever and whenever needed.
• Communicate effectively with employees, management, and guests.
• Demonstrate integrity, accountability, and a strong work ethic in everything you do.
• Recognize opportunities to improve the operation and work with the General Manager to address them.
• Know when to involve the General Manager and keep leadership informed of important operational or guest concerns.

This isn’t just another restaurant—it’s a chance to become part of an Albuquerque tradition that has been serving up great food, great service, and great memories for over 70 years. If you enjoy working with people, thrive in a fast-paced environment, and take pride in being part of a team, we’d love to have you help us continue the Mac’s legacy for the next generation.

Come be part of the tradition. Lead the team. Make a difference. Keep Mac’s going strong for another 70 years!

Essential Functions:

· Assist in the management of specific areas of restaurant during scheduled shifts

· Ensure that restaurant is properly organized and staffed as designated by schedule

· Oversee break rotation and delegation of tasks during both peak and non-peak periods

· Train new crew members in their area of responsibility

· Ensures service in all areas meets Fresquez standards for quality and cleanliness

· Handle minor customer complaints, taking prompt and appropriate action to resolve problem and make determination when to report to management team on more serious complaints

· Responsible for timely and accurate completion of all cash accountability reports on assigned shift

· Informs general manager promptly of all problems or unusual matters of significance

· Perform other duties and responsibilities as requested by the Fresquez management team, as needed

· This position is required to work a variety of shifts to include, mornings, days, evenings, holiday's and weekends, 40 hour work weeks (reliable transportation to and from work is required)

· Must be able to work with open availability Mon-Sun from early AM to closing

· Performs other related duties as required and/or assigned

Qualifications:

· Experience in cash control/security procedures

· Ability to multi-task and quickly prioritize tasks

· Ability to handle high stress situations, ambiguity, and changing priorities

· Good independent judgment/decision making skills

· Excellent communication and problem-solving skills

· Exceptional internal and external customer service and employee relation skills

· Must be dependable, reliable, and motivated

· The ability to drive, stand, sit, bend, and walk for long extended periods of time, and heavy lifting is required. Hearing, talking, presenting, delivering information and responding to instruction, providing training, and answering questions is also required

· Proficient Word, Excel, PowerPoint and internet skills 

Other Skills:

Organization, Time Management, Data Entry Skills, General Math Skills, Analyzing Information, Attention to Detail, Thoroughness, Reporting/Researching Results, Verbal and Written Communication Proficiency, Ethical Conduct, High Integrity, Confidentiality, Personal Responsibility, Accountability, Initiative, Accuracy, Follow Up/Through Skills, Dependability, Problem-Solving Skills, Positive Attitude, Teamwork Oriented, Self-Motivated, Independent Judgement 

General Requirements:

1. 1-2 years restaurant leadership/management experience

2. Restaurant industry experience preferred. Culinary experience strongly preferred

3. Knowledge and understanding of relevant food safety and sanitation laws, principles, procedures, and practices.

4. Experience teaching, coaching, and training adults in a variety of environments and situations (technical, skills training as well as soft skills, leadership) 

5. Proven ability to partner with and influence all levels of an organization, from senior level management to hourly employees 

6. Strong writing, verbal communication, and presentation skills, including the ability to communicate with all levels of the organization 

7. Ability to coach and motivate others to achieve departmental, and company goals 

8. Ability to delegate and demonstrate leadership courage to hold others accountable for results and their actions 

9. Excellent interpersonal skills with the ability to negotiate and influence 

10. Places a value on diversity and shows respect for and openness to others’ backgrounds and ideas 

11. Strong organizational skills with proven ability to manage multiple priorities and large projects across multiple disciplines with a strong attention to detail 

12. Ability to handle high stress situations, ambiguity, and changing priorities 

13. Must meet any state, county or municipal regulation pertaining to health risk concerns about food handling 

14. Must be able to work with Fresquez menu products, as well as work around potentially hazardous chemicals (i.e., cleaning products) 

15. Prepare special reports/assist on special projects as needed or requested

16. Good PC competency such as the ability to use Microsoft Office Suite and other related software

17. Excellent listening skills

18. Professional behavior that contributes to creating an environment of respect and professionalism

19. Ability to maintain confidentiality

20. Effective organizational and time management skills; able to manage multiple priorities, to complete tasks/projects in a timely fashion 

21. Ability to work in a fast-pace in an effective manner

22. Ability to work under pressure and to be flexible and adept to varying and changing demands 

23. Effective and friendly interpersonal communication and interpersonal skills with internal and external customers

Work Environment:

This job operates in a fast-paced restaurant setting and is frequently subjected to heat, steam, fire, and noise. This role routinely uses standard restaurant equipment such as: ovens, cook tops, griddles, deep-fat fryers, grills, microwaves, sharp tools/slicers, as well as other equipment as necessary. 

Physical or Environmental Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. 

This position requires constant standing. All positions may require constant, frequent, or occasional: standing, walking, lifting, sitting, carrying, pushing, pulling, climbing, balancing, stooping, kneeling, crouching, crawling, reaching, handling, grasping, feeling, talking, hearing, repetitive motions, eye/hand/foot coordination. Must be able to lift up to 50 lbs.

The noise level in the work environment is usually moderate to high.

Position Type and Expected Hours of Work:

This is a non-exempt level position. Scheduled hours vary by restaurant needs, including necessary adjustments made during high and low seasonal changes. Typical days and hours of work for this position are Monday-Sunday 4am-11pm or later (varying shifts). Other days/hours and holidays required as needed or assigned.

Work Authorization/Security Clearance:

1. Satisfactory completion of a pre-employment drug screening.

2. Satisfactory completion of a criminal background check.

3. Satisfactory completion of a background check in accordance with the Transportation Security Administration (TSA).

Language Ability:

Ability to read, analyze, interpret general business rules and technical procedures. 

Ability to clearly and effectively communicate information and respond to questions from management and team members.

Other (Secondary) Responsibilities:

­­Assist with other restaurant functions including other assigned duties as needed. This may include prep-cook, cook, dishwashing, maintenance, bartending, serving, and cleanliness of equipment and facility. Must be able to fulfill all roles within the restaurant(s) as necessary.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

EEO Statement:

Fresquez, Inc., Fresquez Concessions, Inc., NM Restaurant Investors Inc., DBA Village Inn, is an equal opportunity employer. It is our policy not to discriminate against any Employee or Applicant. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, age, status as a protected veteran, among other things, or status as a qualified individual with a disability. The policy of nondiscrimination in employment includes but is not limited to: recruitment, hiring, placement, promotion, transfer, employment advertising or solicitations, compensation, layoff or termination of employment.