Customer Service Agent

Job Responsibilities You welcome all customers upon arrival and gather feedback to improve their future rental experience. You ensure customers take all personal belongings, discreetly check vehicles for damage, and direct any issues to the appropriate channels. You advise customers on rental charges and provide an accurate receipt, ensuring a clear and customer‑focused process. You identify and tag vehicles for maintenance or grounding and ensure they are moved to the correct location. You work in various weather conditions and are willing to take on additional tasks to support business needs. Qualifications Education & Experience – you have a high school diploma or GED and at least 1 year of customer service experience. Licenses & Authorization – you are at least 18 years old, hold a valid driver’s license with a clean driving record, and are authorized to work in the United States without requiring sponsorship. Computer Skills – you possess basic computer navigation skills and are familiar with Microsoft Office applications. Work Hours & Travel – you can work 40 hours per week, including day or evening shifts, and are open to travel (5–10%), some of which may be by airplane. Uniform & Language – you are willing to wear a company uniform and speaking other languages is a plus. Benefits Comprehensive Benefits Package – healthcare coverage (medical, dental, vision), life insurance, critical illness, hospital indemnity, pet insurance, and a 401(k) plan. Paid Time Off & Holidays – benefit from PTO, sick leave, and receive time and a half for working on public holidays. Employee Assistance Program – access support whenever needed through our Employee Assistance Program. Exclusive Employee Rentals – benefit from employee‑only rental rates, with family rental options and exclusive discounts for employees. Uniform & Perks – receive a uniform with weekly dry cleaning, always ensuring a professional appearance. Starting salary: $21.25 per hour. #J-18808-Ljbffr