Member Support Representative
Virtual Vocations Inc
Providing direct live support for member inquiries, the part-time Member Support Representative will assist with eligibility, appointments, platform access, and food benefits while managing technical troubleshooting and operational projects in a remote environment. Key responsibilities Serve as the first point of contact for inbound member inquiries, ensuring empathetic and patient communication Document interactions and resolutions accurately to facilitate seamless follow-up and maintain member records Assist with troubleshooting platform issues and coordinating with dietitians to match members with appropriate services Required qualifications Prior remote experience in a call-center environment is highly preferred (1+ years) Ability to communicate complex information concisely in writing Experience handling sensitive information, including PII and PHI, with a basic understanding of HIPAA Reliable high-speed internet access with a secure and quiet workspace Availability to work Monday through Thursday from 11 AM - 5:30 PM PST and Friday from 11:30 AM - 5 PM PST
Vacancy posted 2 days ago
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