Sales Operations Manager (Raleigh-Durham-Chapel Hill Area)

TorchStone Global was created to offer a more sophisticated, unified and thorough type of security which stays ahead of threats, rather than waiting for them to appear. To do so, we rely on a shared foundation of core values uniting our team in the singular purpose of exceeding every expectation.

We hold ourselves to a higher standard of ethics because doing so elevates our team and our services. We strive for perfection through meticulous attention to detail and a mindset of constant improvement. We take responsibility for every action and insist on total accountability from every team member. We uphold the dignity and value of every human being and always maintain an attitude of professional respect in every situation.

At TorchStone, we combine our efforts and skills to create a culture of communication, cooperation and cohesion allowing us to work as one united force for the ongoing protection of those whom we serve.

THE OPPORTUNITY

THE OPPORTUNITY

TorchStone Global protects people, places, and reputations through integrated security services, protective operations, special projects and training, GSOC and intelligence, and consulting. As a Sunstates Security company, TorchStone now has the reach of a national security services provider behind it, and a real chance to grow faster than it ever could on its own.

That growth requires strong support behind the scenes. We are looking for a Sales Operations Manager who brings structure, responsiveness, and accuracy to the sales process through organized lead coordination, pricing support, proposal and presentation development, pipeline administration, and disciplined follow-up. This role enables the service line leaders to focus on client relationships and business development while ensuring the operational details are handled effectively.

GENERAL PURPOSE OF JOB

The Sales Operations Manager provides the coordination, tools, information, and follow-through needed to support TorchStone’s sales and business development efforts. This position organizes inbound leads, supports pricing and quote development using a centralized pricing model, and prepares proposals and RFP and RFQ responses that are accurate, timely, and compelling.

This position reports directly to the CGO of Sunstates Security but works directly with TorchStone’s service line leaders. The Manager supports opportunities from initial intake through contract handoff. The role also coordinates day-to-day business development activity between TorchStone and Sunstates, helping both organizations share information, align resources, and present their combined capabilities effectively. This position offers a base salary of $80,000 plus a 30% bonus.

KEY RESPONSIBILITIES

Lead Coordination & Support

• Coordinate inbound leads, including intake, documentation, routing, status tracking, and timely follow-up by the appropriate business development or service line leader.

Growth & Cross-Selling Support

• Support the identification and coordination of cross-selling opportunities across TorchStone’s service lines, including integrated services, protective operations, special projects and training, GSOC and intelligence, and consulting.
• Help connect TorchStone clients and prospects with Sunstates’ broader national capabilities and route relevant Sunstates opportunities to the appropriate TorchStone leaders.

Pricing, Proposals & Deal Support

• Support pricing and quote development across TorchStone service lines by gathering inputs, maintaining approved templates and models, and checking submissions for completeness and consistency.
• Coordinate and prepare proposals, quotes, and RFP and RFQ responses using accurate service line, pricing, and capability information provided by internal stakeholders.
• Provide proposal, pricing, presentation, and document support to the service line leaders throughout the business development process.
• Coordinate contracting and new-account handoff activities, including paperwork, terms, approvals, and communication with Legal and Operations.

Sunstates Partnership & Marketing

• Coordinate day-to-day communication and information sharing between Sunstates and TorchStone in support of business development activities.
• Serve as TorchStone’s point of coordination with Sunstates Marketing for campaigns, content, events, and lead-generation support.

Meeting & Event Support

• Support service line leaders with meeting preparation, presentation materials, follow-up items, and coordination for client meetings, industry events, and discovery calls.
• Assist with TorchStone’s participation in industry events and trade shows, including scheduling, materials, logistics, and post-event follow-up.

Systems, Pipeline & Reporting

• Maintain Salesforce, HubSpot, and other systems to support accurate lead records, pipeline visibility, forecasting, and reporting.
• Prepare recurring reports on pipeline activity, conversion, pricing, proposals, and follow-up status for review by leadership.

WHAT SUCCESS LOOKS LIKE

• 5+ years of experience in sales operations, sales support, proposal management, or business development coordination, ideally in security services, protective services, government contracting, or professional services.
• Demonstrated experience supporting lead management, pricing, proposals, contracting, and handoff activities across multiple stakeholders.
• Hands-on experience preparing and coordinating RFP and RFQ responses, proposals, quotes, and presentation materials for service-based contracts.
• Strong working knowledge of Salesforce and HubSpot, with advanced Excel skills for pricing support, Word, PowerPoint, pipeline analysis, and reporting.
• Excellent written communication, document-development, proofreading, organizational, and follow-up skills.
• Ability to coordinate across multiple leaders and organizations, manage competing deadlines, and maintain accuracy in a fast-paced environment.
• Experience in a recently acquired or rapidly growing company is a strong plus.
• Ability to travel occasionally to support client meetings, industry events, and trade shows as needed.

OUR VALUES, IN THIS ROLE

Honesty means ensuring pricing, proposals, and supporting materials clearly and accurately represent what we can deliver. Integrity means maintaining reliable information, meeting deadlines, and raising questions before they become issues. Trust means the CGO, CEO, service line leaders, and our partners at TorchStone and Sunstates can count on you for responsive, accurate support and consistent follow-through. Together we rise.

ADDITIONAL INFORMATION

The responsibilities and qualifications above describe the general nature and level of work performed by the Sales Operations Manager and are not an exhaustive list; responsibilities may be modified based on business needs. TorchStone Global, a Sunstates Security company, is an Equal Opportunity Employer committed to providing equal employment opportunities in accordance with applicable federal, state, and local laws.