Customer Service Representative

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process. Customer Service Representative Full Time Adelanto, CA, US Salary Range: $21.00 To $24.00 Hourly MKMagnetics is a federal contractor and desires priority referrals of protectedveterans. MK Magnetics ( ) is aleader in the manufacturing of custom and standard tape wound soft magneticcores.MK Magnetics is an ISO 9001:2000component supplier for various industries including, but not limited to:aerospace, energy (smart grid, green energy), medical, transportation andmilitary. MK Magnetics is focused on developing an efficient, skilledand cross-trained workforce.Allemployees are responsible for maintaining a safe work environment; and eachperson is empowered in a way that creates exceptional individual performance,highly successful work teams, outstanding customer service, and an atmosphereof mutual respect.To the extentpossible MK Magnetics will support opportunities for employee professionaldevelopment. This position provides adirect point of contact for customers with the responsibility for handlingcustomer requests in a prompt, courteous, and efficient manner; ensuring thatthe needs of the customer are met and that the customer is kept appraised ofthe status of their orders.Alsoresponsible for working closely with MK Magnetics’ engineering and productionstaff to fill customers’ needs in a timely and professional manner. Responsibilities: Responds to customer product inquires byproviding information and quotes via verbal or written communication. Prices product for quotes in Excelpricing database using existing pricing.May calculate pricing for new cores in absence of Customer ServiceManager. Works closely with Production Control toobtain accurate lead times and verify that customer requested ship dates can bemet before order acknowledgments are sent and jobs are scheduled to shop floor. Originates and records orders byentering them into applicable databases; assigning new part numbers, whennecessary, and recording them into Made-2-Manage. Informs customer of any changes toorder, including the need to reschedule delivery dates. Confers with Shop Foreman aboutpossibility of expediting product at customers’ request. Tracks all returned goods, issuingReturn Material Authorizations (RMA) numbers and entering data to applicabledatabases. Participates in discussions with otherMK Magnetic employees to creatively resolve customer issues and problems. Sends out Customer Satisfaction Surveysper the Customer Satisfaction Survey Work Instructions. Submits detailed drawings ofnon-standard product to Technical Director for feasibility and/or pricing andtracks progress to ensure a timely response/quote to customer. Maintains up-to-date customer andinternal files. Processes shipping paperwork and sendsto Accounting for invoicing. Reviews incoming purchase orders against the applicable quotation and customer requirements for correct part number/revision, quantity, price, terms, requested delivery date, and other applicable requirements; resolves or escalates discrepancies before order entry. Reviews and enters customer orders into the applicable ERP/database using the released MK part number. Customer Service does not assign permanent new part numbers; permanent part numbers for new designs are assigned and released by Engineering. Prepares and updates quotations for repeat or existing-part RFQs using approved existing part numbers, current approved pricing, prior quotation/order history, and established pricing guidelines. Escalates pricing exceptions or questions to the Customer Service Manager. Coordinates customer requests for certificates, inspection/test data, drawings, or other documentation with the responsible department and ensures only approved information is released; shipping and invoice documentation with Shipping and Accounting and provides copies or status information to customers when required. Monitors open orders and proactively informs customers of schedule changes, delays, partial shipments, or other changes affecting the customer order Coordinates customer expedite requests through Production Control and obtains internal approval before committing revised delivery dates; return and complaint requests with Quality. Prepares and updates quotations for repeat or existing-part RFQs using approved existing part numbers, current approved pricing, prior quotation/order history, and established pricing guidelines. Escalates pricing exceptions or questions to the Customer Service Manager. Qualifications: Knowledge of customer service techniques . Manufacturing processes and procedures,preferred. Magnetic core production, preferred. Able to handle multiple interruptionsand make adjustments to priorities throughout the day, while producing detailedand accurate work. Knowledge of JobBOSS ERP systempreferred. Able to communicate clearly andconcisely, orally and written, in the English language. Able to maintain a positive workingrelationship with other employees. Physical Demands: Majority of the time is spent sitting,making continuous or repetitive arm-hand movements to operate office equipment. Will be exposed to a manufacturingenvironment, which can be dusty.May beexposed to chemical fumes and/or gaseous fumes from forklifts, or otherchemicals used in production processes. Due to forklift use in plants, cracksmay appear on the floor, causing uneven walking surface. #J-18808-Ljbffr Stangenes Industries Inc