Neurology Technician/Medical Assistant (MA)

Join the nationally recognized team at National Jewish Health , where innovation, collaboration, and patient-centered care come together to make a meaningful impact. The Neurology Technician will play a vital role in supporting a highly specialized neurology program, helping patients receive advanced diagnostic testing while working alongside expert neurologists, advanced practice providers, and multidisciplinary care teams. National Jewish Health's Neurology Program is known for its expertise in diagnosing and treating complex neurological and neuromuscular conditions, offering advanced services including EMG/Nerve Conduction Studies, autonomic testing, neuromuscular ultrasound, and neuropathy diagnostics. Highlights Of The Opportunity Perform specialized testing including nerve conduction studies (NCS), autonomic testing, and QSART. Work alongside nationally recognized neurologists and neuromuscular specialists. Play a key role in patient education, clinical workflow, and care coordination. Enjoy a collaborative, team-oriented clinic environment focused on exceptional patient care. This is an excellent opportunity for an allied health professional seeking to build specialized neurology experience with a mission-driven organization known for clinical excellence, research, and compassionate patient care. Position Summary This position promotes efficient, high quality clinical practice by providing guidance through collaborating with the team to manage patient flow and communication. The Neurology Technician will prepare patients for procedures, use specialized equipment to perform neurophysiologic studies, collect data, and prepare preliminary testing reports under general physician supervision while following established policies and procedures. This position delivers safe and appropriate patient care within the scope of practice and established policies and procedures, under the direct clinical support and supervision of a licensed professional. Essential Duties Prepares procedure rooms for patients and ensures equipment is in working order and appropriately troubleshoots issues. Prepares patients for testing by explaining the nerve conduction studies (NCS) and autonomic testing procedures, assuring patients understand what to expect, and explaining why the testing has been ordered. Measures electrical activity in peripheral nerves, using appropriate electromyograph instruments, for use by physician in diagnosing neuromuscular disorders. Accurately obtains common NCSs; distinguishes between normal and abnormal results; describes all abnormal clinical manifestations observed during the test; and recognizes physiological and non-physiological artifacts and takes appropriate steps to eliminate. Measures heart rate and blood pressure in real time while patients are exposed to a variety of stimuli such as deep breathing and head-up tilt. Coaches patients through proper breathing techniques to ensure good data is collected during exam. Recognizes artifacts in data and takes appropriate steps to eliminate. Performs quantitative sudomotor axon reflex testing (QSART) to assess for autonomic nerve disorders. Organizes testing data into preliminary reports for review by a licensed clinical professional. Provides and documents appropriate education to patients/families utilizing effective teaching skills, scripted teaches and the National Jewish supportive materials as directed by a licensed clinical professional. Implements plan for each clinic ahead of time to identify and anticipate potential clinic flow problems; monitors master schedule; resolves unexpected patient flow issues. Conducts inventory to ensure the necessary supplies are on hand and restocks exam rooms on a daily basis. Other Duties May collect and correctly label lab specimens utilizing the correct collection procedure from patients. May prepare specimens for analysis by centrifugation, separating specimens from red cells and other techniques required for distribution of the sample to the appropriate area. May assist the physician in the performance of more complex specialized procedures as needed. Assists with preparing patients for examination and may obtain patient medical history by accurately taking vital signs (temperature, pulse, respirations, blood pressure, height and weight) and documents the results in appropriate systems and/or EMR. May review medication list. May perform spirometry and/or other pre-appointment testing and documents the results appropriately. Responsible for administrative function to support clinic: manual billing, error correction, data entry, photocopying, prior authorizations, answering unit/clinic phone, taking phone messages, faxing and obtaining records. Coordinates telephone communication with patients, families, referring providers and other members of the health team; utilize follow-up system to assure care follow up and coordination is accomplished; tasking by utilizing scripted call backs relaying messages from the clinical licensed professional. Performs clinical skills as guided by competency validation. Competencies Accountability: Accepts full responsibility for self and contribution as a team member; displays honesty and truthfulness; confronts problems quickly; displays a strong commitment to organizational success and inspires others to commit to goals; demonstrates a commitment to National Jewish Health. Attention to Detail: Accomplishing tasks by considering all areas involved, no matter how small; showing concern for all aspects of the job; accurately checking processes and tasks; being watchful over a period of time. Setting high standards of performance for self and others; assuming responsibility and accountability for successfully completing assignments or tasks; self-imposing standards of excellence rather than having standards imposed. Collaboration/Teamwork: Cooperates with others to accomplish common goals; works with employees within and across his/her department to achieve shared goals; treats others with dignity and respect and maintains a friendly demeanor; values the contributions of others. Informing and Communicating: Clearly conveying information and ideas through a variety of media to individuals or groups in a manner that engages the audience and helps them understand and retain the message. Patient Relations: Meeting patient and patient family needs; taking responsibility for a patient’s safety, satisfaction, and clinical outcomes; using appropriate interpersonal techniques to resolve difficult patient situations and regain patient confidence. Initiative: Taking prompt action to accomplish objectives; taking action to achieve goals beyond what is required; being proactive. Impact and Influence: Using appropriate interpersonal styles and techniques to gain acceptance of ideas or plans; modifying one’s own behavior to accommodate tasks, situations, and individuals involved. Taking advantage of opportunities to make a difference and have an impact. When used well, the intended outcome of this competency is the creation of goodwill, trust, and respect while motivating people to want to follow you even when they don’t have to. Supervisory or Managerial Responsibility None Travel None Core Values Be available to work as scheduled and report to work on time. Be willing to accept supervision and work well with others. Be well groomed, appropriately for your role and wear ID Badge visibly. Be in compliance with all departmental and institutional policies, the Employee Handbook, Code of Conduct and completes NetLearning by due date annually. Promotes a workplace culture based on mutual respect and merit, where all individuals are treated fairly and provided with equal opportunity to contribute to the mission and goals of the institution. Adheres to safe working practices and at all times follows all institutional and departmental safety policies and procedures. Wears appropriate PPE as outlined by the infection control policies and procedures. Demonstrates compliance with all state, federal and all other regulatory agency requirements. Minimum Qualifications Education: High school diploma/GED required. Completion and successful graduation from an accredited Medical Assistant program, Licensed Practical Nurse (LPN), Neurodiagnostic Technology, or other allied health program preferred. Additional training in EMG and/or Autonomic Testing preferred. Work Experience: One year of experience as a Medical Assistant, LPN, Neurodiagnostic Technician, or other allied health role required. Electromyography (EMG) and / or autonomic testing experience preferred. Special Training, Certification or Licensure: CPR/BLS required. Certification by the American Association of Electrodiagnostic Technologists is required within the first 18 months of employment. Salary Range: $25.04 - $33.11 Benefits At National Jewish Health, we recognize that our outstanding faculty and staff are the essence of our organization. For every aspect of health care, our employees are our greatest asset. With that in mind, we have designed a valuable, comprehensive benefits package to meet the needs of our employees and their families. Comprehensive Medical Coverage: Multiple Cigna health plans for Colorado, regional office and remote employees. Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA) available to pair with some plans. Paid Time Off: Generous PTO accruals to use for vacation and sick days, and six paid holidays, all compliant with Colorado state sick leave regulations. Dental & Vision Plans: Coverage effective the first of the month after hire. Retirement Savings: 403(b) plan with employer contributions after two years. Wellness Incentives: Earn up to $200 annually for preventive health activities. Tuition Reimbursement: Up to $5,250 annually for full-time and part-time employees. Child Care Assistance: Childcare Flex Spending Account (FSA) with annual employer contribution. Loan Forgiveness: Public Service Loan Forgiveness (PSLF) eligible employer. Disability & Life Insurance: Employer-paid plans and optional buy-up choices. Voluntary Benefits: Full suite of coverage options such as Accident, Hospital Indemnity and Legal Plan Exclusive Discounts: Savings on local services, insurance, and RTD bus passes. #J-18808-Ljbffr National Jewish Health