Trusted Advisor/Sales Associate

Job Description

Job Description

Customer Service / Sales

• Greet customers, determine needs and answer questions
• Suggest sell add-on items, participate in retail store and commercial sales activities in order to achieve sales and profit goals
• Ask questions to identify potential commercial customers
• Operate computer/cash register to complete sales transactions with accuracy
• Answer phones, ensuring messages are relayed
• Assist in achieving retail and commercial sales initiatives
• Watch for loss prevention issues and advise management of any unusual activities
• Function as a team player doing whatever is necessary to help attain company goals
• Demonstrate a customer-first mentality
• Provide store tours to introduce other products/services to customers
• Must achieve selling expectations measured by lines per ticket and upselling metrics

Merchandising / Inventory

• Assist in all store operations responsibilities as assigned by Store Manager or Assistant Manager
• Rotate and stock inventory
• Load, unload, and deliver or arrange delivery of product to customers or via third party delivery companies
• Organize daily recovery of displays to achieve full store appearance
• Maintain retail shelf label pricing
• Build displays; setting up & taking down shelves and fixtures
• Prepare store for daily opening and closing including counting and reconciling register drawers
• Maintain physical facility safety and appearance including: mowing lawn, removing snow, sweeping, mopping, and vacuuming floors. Maintain restroom cleanliness
• Follow all safety rules and regulations; wear proper Personal Protective Equipment (PPE)

If you're a people person who enjoys connecting with others, this is the place for you. As a retail associate, you'll offer valuable solutions to our customers' energy, lighting and repair needs. Whether you work at one of our corporate owned locations, or one owned by passionate franchise owners, you'll be provided the tools and support needed to offer expert knowledge and unmatched service to consumers, businesses and government entities. That's a pretty great thing to be a part of.

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