Senior Loan Servicing Specialist

About First Southwest Bank First Southwest Bank is a mission-driven, locally owned community bank committed to improving Southern and rural Colorado’s social and economic landscape. We are honored to have earned a Community Development Financial Institution (CDFI) designation from the U.S. Treasury and to be the only CDFI bank serving Southern and rural Colorado. We are seeking new team members who are driven to succeed, eager to take on new challenges and open to collaborating with diverse colleagues. At First Southwest Bank, you will find room to grow and advance your career whether you are a recent graduate or a seasoned professional. Even if you do not find a job opening here that suits your professional profile but feel convinced that you have value to bring to our team, please contact our HR department at View email address on click.appcast.io. Benefits Comprehensive Medical, Dental and Vision Insurance Professional Development & Career Advancement Generous Paid Holidays & Time Off 401k Retirement Savings Plan Employee Mortgage & Rental Assistance Low-Interest Loan Programs Equal Employment Opportunity Statement Pursuant to Section 504 of the Rehabilitation Act of 1973, First Southwest Bank ensures that individuals with disabilities are not denied access to services, programs, or activities due to their disability. We strive to provide equal access and opportunities to all participants and staff. In accordance with Title VI of the Civil Rights Act of 1964, First Southwest Bank prohibits discrimination on the basis of race, color, or national origin in its programs and activities. Click here for more information about Title VI and your rights (Opens in a new Window). First Southwest Bank provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity, genetic information, marital status, status regarding public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, FSWB will provide reasonable accommodations for qualified individuals with disabilities. If you cannot submit an application because of incompatible assistive technology or a disability, please contact us at View email address on click.appcast.io. Positions Location: Cortez, CO Rate of Pay: $20.25 to $28.00 Status: Accepting Applications Location: Alamosa, CO Department: Loans/Operations Rate of Pay: $22.27 to $26.75 Status: Accepting Applications Position Description Responsible for delivering an exceptional customer experience during every interaction, to every customer, every time. This position requires an ongoing focus on building solid and long lasting relationships by engaging all customers in a positive manner while discovering, anticipating and meeting their personal financial needs through knowledgeable presentation, active promotion and competent delivery of services. Also responsible for business development, consumer loans, customer management when necessary, deposit product and business solution sales, administrative support, credit structure and negotiations. Position Responsibilities Primarily focus on deposit growth and consumer loan growth for branch. Expert knowledge of deposit account documentation and bank's core systems. Include consumer loan processes and documentation in accordance to First Southwest Bank Loan policy. Provides help to all customer requests including debit cards, online banking, bill pay, etc. Responsible for all account maintenance duties. Takes advantage of every opportunity to cross sell bank services (loan and deposit), recognizing situations that suggest a need for specific products and taking positive steps to promote such opportunities by explaining the customer benefits of the proposed services. Manages customer’s portfolio and services relationships. Participates in cross‑selling referral program daily in order to maintain and exceed goals set by First Southwest Bank. Completes all required reports in an accurate and timely manner. Participates in all departmental meetings. Actively participates in community and business functions/groups to ensure a positive image for the bank within the marketplace. Primarily responsible for servicing loans for First Southwest Bank; provides outstanding customer service and loan servicing for multiple loan types. Has thorough understanding of the complexity of each loan type and servicing and reporting requirements. Significant responsibilities in complex servicing items for escrow, tax service, technical exceptions, and servicing queue management. Physical Demands and Work Environment The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions. Required to talk and hear; frequently required to use hands and fingers to handle or feel objects, tools or controls. Ability to stand and sit, reaching with hands and arms; kneeling, crouching. Must occasionally lift and/or move up to 20 pounds. Specific vision abilities required include close vision, distance vision, color vision, peripheral vision, and the ability to adjust focus. The noise level in the work environment is usually low to moderate. Depending on location and time of year, extreme high and low temperatures within the building will be experienced. Additional Information BSA Requirements: It is the responsibility of all employees to make all reasonable efforts to identify suspicious cash activity which may be associated with customer attempts to avoid the reporting requirements of the BSA or government or federal tax reporting, as well as potential money laundering resulting from criminal/illegal activities. All suspicious activity, regardless of the amount involved in the transaction, must be reported to a supervisor or Branch Manager for further investigation and possible reporting by the Bank Secrecy Officer to the Financial Crimes Enforcement Network (FinCEN). No director, officer, employee, or agent who reports a suspicious transaction under the requirements of the BSA may notify any person involved in the transaction that the transaction has been reported. Each employee of the bank shall be required to complete Bank Secrecy Act / Suspicious Activity training periodically which is commensurate with the duties of their position. Employees dealing with cash transactions at any time must be aware of the policies and procedures related to Currency Transaction Reports (CTRs) and are expected to complete the required information on the CTR form (or in the automated system) on a timely and accurate basis according to those procedures. Minimum Qualifications Banking Experience - 3-5 Years of Banking experience. Knowledge and Skills Excellent verbal, written and telephone skills. Skilled with Microsoft Word and Excel. Strong organizational skills to handle multiple tasks. Strong attention to detail to maintain data integrity. Computer skills required. Can meet deadlines consistently. Pleasant disposition that reflects positively on the bank. Three years of sales and/or customer service experience. Banking experience strongly preferred. High school diploma or GED equivalent. Bachelor’s Degree preferred. Disclaimer The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed. #J-18808-Ljbffr