Customer Support Representative-Contact Center- Day Shift New Atlanta GA

Location and Schedule Atlanta, GA. Day shift: Monday–Friday 9:00 AM–6:00 PM, every other Saturday 7:30 AM–4:00 PM (one day off during Saturday rotation). Position Overview Schedule and create accurate service tickets for residential and commercial customers. Promote products and services, quoting accurate pricing when appropriate. Handle customer concerns, provide solutions and alternatives; follow up to ensure resolution. Conduct outbound calls for customer follow‑ups as needed. Coordinate with dispatch to prioritize and fulfill requests. Maintain accurate records of customer interactions in the ERP system. Meet personal/team Key Performance Indicators (KPIs). Follow communication procedures, guidelines, and policies. Continuously seek opportunities to improve customer experience and streamline processes. Work overtime or additional hours as required. Other duties as assigned. Qualifications High school diploma or equivalent. Experience in customer service or related field. Strong verbal and written communication skills. Proficiency in Microsoft Office Suite and CRM software. Excellent organization and multitasking abilities, ability to work independently and collaboratively. Problem‑solving skills and customer‑focused mindset with flexibility to adapt to changing priorities and schedules. Benefits Comprehensive medical, dental, and vision coverage (first full month). Generous paid time off, paid holidays, floating holidays. Company‑paid life insurance, short‑term disability, long‑term disability. 401(k) with employer match. Health Savings Account (HSA) and Flexible Spending Account (FSA) options. Voluntary benefits including supplemental life and critical illness coverage. Employee discounts for you and immediate family. Competitive compensation with annual performance reviews. Pre‑Employment Requirements Successful completion of references, employment verifications, background check, drug screen, and driving record (when applicable) is required before hire. Equal Opportunity Statement Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities. We do not discriminate on the basis of protected group status under applicable law. Requests for information regarding protected veteran status and disability are accepted; no adverse effect on selection. #J-18808-Ljbffr DH Pace Company