Helpdesk Associate

About Linxup, Llc Linxup offers products and solutions that help thousands of field service fleets solve real business problems. If you’re looking for an opportunity to make a difference for small businesses, you’re in the right place. Linxup helps businesses get more out of the vehicles, equipment, tools, and workers in the field through its robust, easy‑to‑use tracking and dash cam solutions. Linxup delivers class‑leading reliability, flexibility, and live, US‑based onboarding, support, and coaching to ensure customers get the most out of their investment. More than 30,000 businesses trust Linxup to improve the safety, security, productivity, and efficiency of every vehicle, asset, tool, and worker in the field. Founded in 2004 and based in St. Louis, MO, Linxup serves customers in a wide range of industries including field service, construction, trucking, transportation, and other enterprises that rely on mobile workers and equipment. About The Position This role is a specialized form of helpdesk support that blends service and technical skills to focus on what is best for the customer. The Helpdesk Associate serves as the face of the company and is responsible for ensuring the customer remains loyal to our brand. The Helpdesk Associate will provide Tier 1 support to our small and midsize business customers by answering general inquiries with a focus on troubleshooting all Linxup devices to ensure minimal gaps in coverage. Inbound inquiries may come via telephone calls, chats, emails, or cases. All interactions should be documented for business use. This position is flexible, may be remote, and requires a private workspace and reliable internet connection for VoIP phone systems, internal systems, and video conferencing. Essential Functions – Responsibilities Communicate effectively with customers via phone, chat, and email. Answer all contacts with a warm and courteous greeting to ensure customer service satisfaction. Clarify customer requirements; probe for and confirm understanding of the problem and provide first‑contact resolutions. Confirm customer understanding of the solution and provide additional education to prevent call backs on the same issue. De‑escalate calls by utilizing active listening and positive positioning statements to ensure positive resolution for both the customer and the company. Provide superior technical support on all Linxup branded products and build successful long‑term relationships with both internal and external customers. Save customers that are looking to end their relationship with Linxup. Look for ways to increase revenue on accounts by educating customers on new or existing products we offer. Other duties as assigned. Qualifications 1+ years of experience in a helpdesk contact center or support role. Technical troubleshooting experience in GPS or comparable industry preferred. Sales or cross‑selling experience. Salesforce knowledge. Retention experience. Excellent written and verbal communication skills required. Exceptional customer service skills. Strong technical aptitude and/or background in triaging technical issues. Ability to learn fast in a non‑traditional training environment. Organized with proficient attention to detail. Must possess a strong work ethic, with the ability to adapt to changes quickly and think conceptually. Positive attitude with an ability to flex approach to meet the individual needs of the customer while still maintaining a positive business relationship. Ability to type well and at a fast pace. Flexibility on schedules. WORK ENVIRONMENT Monday through Friday. Contact center. Fast‑paced environment with opportunities for growth and reward. Company promotes work/life balance to achieve maximum performance professionally and personally. Compensation And Benefits Competitive base salary. Medical, Dental, Vision, Life and 401(k) benefits. 20 Flex Days (PTO). #J-18808-Ljbffr Linxup