ServiceNow GRC Technical/Integration Lead.

ServiceNow GRC Technical/Integration Lead

We are seeking a highly skilled ServiceNow GRC (Governance, Risk, and Compliance) Technical/Integration Lead to drive the design, implementation, and integration of GRC solutions on the ServiceNow platform. The ideal candidate will have deep expertise in ServiceNow GRC modules, strong technical skills, and experience leading integration efforts with other enterprise systems. This role requires a combination of technical leadership, solution architecture, and hands-on development.

Key Responsibilities

• Technical Leadership:
  • Lead the technical design and implementation of ServiceNow GRC solutions, including Policy and Compliance Management, Risk Management, Audit Management, and Vendor Risk Management.
  • Provide technical oversight and guidance to development teams, ensuring that solutions are designed and implemented according to best practices.
  • Act as a subject matter expert (SME) for ServiceNow GRC, advising stakeholders on how to leverage the platform to meet business objectives.
• Solution Architecture:
  • Architect ServiceNow GRC solutions that are scalable, flexible, and aligned with organizational goals.
  • Design and develop custom workflows, scripts, and integrations to extend the functionality of the ServiceNow GRC modules.
  • Collaborate with enterprise architects, security teams, and other stakeholders to ensure the GRC solutions integrate seamlessly with existing systems.
• Integration Management:
  • Lead the integration of ServiceNow GRC with other enterprise systems (e.g., ERP, CRM, third-party risk management tools) using REST, SOAP, and other APIs.
  • Design and implement data integrations and ensure data consistency and accuracy across systems.
  • Troubleshoot and resolve complex integration issues during and after deployment.
• Governance and Best Practices:
  • Establish and enforce governance around the use of the ServiceNow GRC platform, ensuring compliance with industry standards and best practices.
  • Develop and maintain architectural documentation, including data models, integration diagrams, and technical specifications.
  • Conduct regular reviews and audits of the GRC solution to ensure it remains optimized and compliant with regulatory requirements.
• Stakeholder Engagement:
  • Work closely with business stakeholders to gather and analyze requirements, translating them into technical solutions.
  • Provide regular updates and reports to project sponsors, highlighting progress, risks, and mitigation strategies.
  • Conduct technical workshops and training sessions to ensure that stakeholders understand the capabilities and limitations of the GRC solution.

Required Qualifications

• Experience:
  • 7+ years of experience in IT, with at least 4 years of experience working with ServiceNow GRC modules.
  • Proven experience in leading the technical implementation of ServiceNow GRC solutions in complex, enterprise environments.
  • Strong background in systems integration, particularly with ServiceNow and other enterprise platforms.
• Technical Skills:
  • Proficiency in ServiceNow development, including scripting (JavaScript, Glide), configuration, and customization specific to GRC modules.
  • Deep understanding of ServiceNow GRC architecture, data models, and workflows.
  • Expertise in API-based integrations (REST, SOAP) and experience with Integration Hub, Flow Designer, and other ServiceNow integration tools.
• Soft Skills:
  • Excellent communication and interpersonal skills, with the ability to engage with both technical and non-technical stakeholders.
  • Strong problem-solving and analytical skills, with a keen attention to detail.
  • Ability to work in a fast-paced, dynamic environment and manage multiple priorities.

Education & Certifications:

• Bachelor's degree in computer science, Information Technology, or related field.
• ServiceNow Certified System Administrator (CSA) and Certified Implementation Specialist - GRC required.
• Additional certifications in ServiceNow Integration Hub, Application Developer, or other relevant areas preferred.