Farm Equipment - Service Technican

Job Description

Job description:

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Company Overview Farmry, Inc. is a leading provider of high-quality farm equipment, specializing in tractor attachments and implements. We serve customers nationwide through a dual-channel model — both online via eCommerce platforms and offline through local retail dealers — ensuring that farmers have access to the tools they need to boost productivity.

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Location: Statesville, NC

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Salaried: $50,000–$60,000/Annual Basic+Other compensation+Health Insurance, Dental, Vision

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Summary

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We’re seeking a Farm Equipment Service and Pre-sales Specialist to strengthen our customer support and technical coordination. This role focuses on pre-sales supporting customers select the right tractor attachment, and when needed after-sales communication, warranty handling, parts assistance, and basic troubleshooting . You’ll work closely with our service center, warehouse, and eCommerce operations to ensure a smooth customer journey from order to after-sales care.

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Responsibilities

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• Respond to customer inquiries via phone, email, and chat
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• Assist with troubleshooting, repairs, warranty cases, and parts identification
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• Coordinate repairs, replacements, and logistics with the service team
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• Help customers choose farm implements based on tractor specifications
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• Process service tickets, RMA requests, and order adjustments
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• Maintain accurate CRM and service records
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• Provide timely and reliable support to build strong customer relationships
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• Assist sales with product information, quotes, and order processing
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Requirements

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• 3+ years in farm equipment, mechanical service, or customer support
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• Understanding of tractor attachments and basic mechanical concepts
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• Strong communication and organizational skills
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• Ability to handle multiple service cases at once
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• Experience with CRMs, spreadsheets, and basic order platforms
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• SAP/Service Management experience is a plus
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Benefits:

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• Dental insurance
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• Health insurance
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• Paid time off
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• Vision insurance
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Experience:

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• Farm machinery: 3 years (Preferred)
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• Equipment repair: 3 years (Preferred)
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• Agricultural equipment service or sales: 3 years (Preferred)
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• Work Location: In person
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