IT Operations & Services

Frontline IT Support

Frontline IT support responsible for resolving common technical issues, ensuring smooth operation of workplace technologies, and delivering high-quality service to end users.

Primary Responsibilities:

• First point of contact for IT incidents & requests.
• Troubleshoot and resolve basic hardware, software, network, and access issues.
• Support Microsoft 365, Teams, OneDrive, SharePoint, and identity services (Entra ID/Azure AD).
• Provide endpoint support (Windows/Android), including Intune-managed devices.
• Support Bar Code Solutions (various Printers / Scanners)
• User account management, MFA assistance, and user onboarding.
• Maintain accurate documentation, tickets, and knowledge base entries.
• Monitor system health dashboards and escalate issues when required.
• Maintain IT asset records and support hardware lifecycle tasks.
• Participate in extended Service Desk coverage and follow-the-sun operations.
• Continuously learn emerging tools, cloud technologies, and IT best practices.

Qualifications

• Strong customer service, communication, and troubleshooting skills.
• Ability to prioritize tasks independently in a fast-paced environment.
• Business-level English proficiency.
• Bachelor's degree in IT or equivalent experience.
• Willingness to occasionally travel.

Technical Experience (Minimum 5 Years)

• IT help desk/ticket handling in a production environment.
• Microsoft 365 & modern workplace support.
• Basic networking: IP, VLANs, Wi-Fi, DNS/DHCP, VPN.
• Microsoft Entra ID / Active Directory (user & group management)
• Familiarity with ITSM tools (ServiceNow, Zendesk, etc.) and remote support tools.
• Foundational endpoint management know-how (Intune preferred)