Veterinary Referral Coodinator

Veterinary Referral Coordinator

Carolina Animal Specialty & Emergency (CASE) is seeking a highly organized, relationship-driven Veterinary Referral Coordinator to support our growing Specialty & Emergency Veterinary Hospital in Hickory, North Carolina. This is an exciting opportunity for a veterinary professional with experience in veterinary client service, referral coordination, veterinary marketing, hospital outreach, community engagement, or veterinary relationship management who thrives in a fast-paced clinical environment. We are looking for someone who is personable, self-motivated, detail-oriented, and passionate about strengthening veterinary relationships and improving client experiences throughout the local veterinary community. This is much more than an administrative role — this is a highly visible opportunity focused on:

Veterinary Referral Relationship Management

• Serve as the primary liaison between CASE and referring veterinary hospitals throughout the region
• Build and strengthen relationships with General Practice veterinarians, veterinary teams, and community partners
• Maintain professional communication with referring veterinary clinics via phone, email, and hospital systems
• Coordinate referral communication, case updates, and specialty scheduling support
• Ensure referring veterinarians receive appropriate medical records, discharge summaries, and follow-up communication
• Conduct regular in-person visits to veterinary hospitals throughout the region (local travel up to approximately 75% may be required)
• Schedule and coordinate lunch-and-learns, veterinary hospital visits, and outreach initiatives
• Support planning and execution of Continuing Education (CE) events for DVMs, RVTs, veterinary assistants, and hospital teams
• Assist with sponsorship outreach and veterinary partnership development initiatives
• Represent CASE at local community events, veterinary networking opportunities, pet walks, adoption events, Bark in the Park, and additional outreach events as needed

Community Outreach, Veterinary Marketing & Social Media Support

• Support hospital social media and veterinary community engagement initiatives
• Help promote CASE's specialty and emergency veterinary services within the veterinary community
• Assist with veterinary marketing efforts designed to strengthen hospital visibility and referral relationships
• Collaborate with hospital leadership on outreach strategies and growth initiatives
• Support newsletters, communication campaigns, and referral partner engagement efforts

Client Experience & Veterinary Referral Coordination

• Support a positive, compassionate client experience throughout the referral process
• Assist in addressing client concerns professionally and empathetically
• Serve as a communication resource between clients, referring hospitals, specialists, and CASE teams
• Coordinate transfer of medical records, imaging, lab results, and referral documentation
• Support specialty consultation scheduling and referral workflows
• Maintain professionalism and organization during emotionally sensitive situations

Reporting, Organization & Process Improvement

• Track referral activity, outreach efforts, veterinary relationship development, and hospital engagement trends
• Create reports and present referral insights, feedback trends, and outreach data to hospital leadership
• Gather feedback from referring veterinary clinics to identify workflow improvement opportunities
• Maintain organized communication documentation and referral records
• Participate in discussions focused on improving referral workflows, client experience, and operational efficiency

What We're Looking For

Required Qualifications:

• Previous experience in veterinary medicine, veterinary client service, veterinary marketing, referral coordination, veterinary sales, or healthcare relationship management preferred
• Strong communication, relationship-building, and interpersonal skills
• Highly organized with excellent attention to detail and follow-through
• Comfortable working independently while managing multiple priorities and deadlines
• Self-motivated with strong time management and problem-solving abilities
• Professional, compassionate, and service-oriented mindset
• Ability to confidently engage with veterinarians, hospital teams, clients, and community partners
• Proficiency with veterinary software systems, EMRs, and office platforms preferred
• Valid driver's license and reliable transportation required for local travel

Preferred Qualifications:

• Experience within Specialty or Emergency Veterinary Medicine strongly preferred
• Familiarity with veterinary terminology, specialty workflows, and referral processes
• Experience supporting social media, veterinary marketing, or community outreach initiatives
• Previous experience in business development, outside sales, veterinary outreach, or referral liaison work is a plus
• CVT, RVT, or LVT credentials are a plus
• Veterinary practice management or specialty hospital coordination experience preferred

Schedule & Work Environment

• Full-Time opportunity
• Significant time spent within the community visiting veterinary hospitals and attending events
• Flexible scheduling based on outreach initiatives, CE events, hospital visits, and business needs
• Occasional evening or weekend attendance for veterinary events or conferences may be required
• Opportunity to work closely with hospital leadership, specialists, and referring veterinary partners

Compensation & Benefits

Competitive compensation based on experience Mileage reimbursement for local travel Medical, dental, and vision insurance 401(k) with employer match Paid Time Off (PTO) and paid holidays Continuing education and professional development support Employee pet care discounts Growth opportunities within specialty and emergency veterinary medicine Collaborative and team-focused hospital culture Legal service consultations available with RocketLawyer. Health & Wellness resources through Calm Health

Why CASE?

• Work alongside a highly skilled specialty and emergency team
• Be part of a fast-paced, collaborative, and growth-focused environment
• Build a long-term career in advanced veterinary medicine

About Carolina Animal Specialty and Emergency Hospital

Carolina Animal Specialty and Emergency Hospital is a multi-specialty practice with specialists in internal medicine, surgery, behavior, rehabilitation and 24-hour emergency and critical care housed in a beautiful newly built 12,000-square-foot hospital in Hickory, NC. We have a spacious hospital with a fully staffed ICU with DVM and highly skilled 24 hr support team to manage a high volume patient case load with 12 exam rooms. In hospital we have comprehensive in house laboratory equipment that includes chemistry, cbc, epoc, blood gas, sedivue, fecal imagyst, telecytometry, ability to have consultation and recommendation from boarded radiologist and clinical pathologist for best in the moment patient care, oxygen therapy (multiple snyder icu cages and high flow). We have the ability to provide superior specialty care with computed tomography, fluoroscopy, digital radiology, color-flow doppler ultrasound, endoscopy, minimally invasive surgical equipment, and comprehensive surgical instrumentation. We are able to provide radioactive iodine therapy for cats with hyperthyroidism and have a fully equipped rehabilitation suite with k- laser, e-stim, oasis underwater treadmill as well as exercise treadmill for assisting patients with pre and post op recovery. We have a team of highly skilled board-certified specialists, emergency clinicians, veterinary technicians, and support staff that believe in compassionate care, always being prepared, supportive, excellence and quality in everything we do for our patients and encourage individuals who embrace a fast-paced atmosphere with honesty, positive attitude and transparency. Hear more about working with us from the team at Carolina Animal Specialty and Emergency Hospital!

Equal Opportunity Employer Policy

Carolina Animal Specialty and Emergency is an Equal Opportunity Employer and a member of E-Verify. We are proudly committed to recruiting and retaining a diverse and inclusive workforce. We do not discriminate based on age, race, gender, sexual orientation, religion, national origin, disability, or any other non-merit factor. All qualified applicants, including minorities, women, protected veterans, and individuals with disabilities are encouraged to apply.

Our Hiring Process

Stage 4: In Person Interview Stage 5: Formal Offer Stage 6: Hired Stage 1: Applied Stage 2: Review Stage 3: Phone Interview Stage 4: In Person Interview Stage 5: Formal Offer Stage 6: Hired Find out more

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