Operations Manager

Operations ManagerThe Operations Manager is responsible for the overall leadership and management of the U.S. business entity, including manufacturing operations, central warehouse, finance, and supporting business functions. This position ensures operational excellence, financial integrity, regulatory compliance, and customer satisfaction while driving continuous improvement across all functional areas. The role provides strategic and day-to-day leadership for production, warehousing, logistics, maintenance, quality, environmental health and safety (QHSE), finance, and administrative support. As a member of the Local Management Team (LMT), the Manager collaborates with Sales, Product Management, Finance, and other leaders to achieve company objectives and support sustainable business growth. Serves as the authorized signatory and legal representative of the U.S. entity, as delegated by executive management.Operational Leadership· Develop and execute annual operational plans aligned with corporate strategy and North American business objectives.· Establish departmental goals, budgets, staffing plans, and performance metrics.· Lead manufacturing, warehouse, logistics, maintenance, and support functions to achieve production and customer service targets.· Monitor operational performance and implement continuous improvement initiatives.· Ensure operational efficiency, productivity, quality, and cost control.Production Management· Oversee manufacturing operations to ensure production schedules are achieved safely, efficiently, and within quality standards.· Ensure adequate staffing, equipment, materials, and resources are available to meet customer demand.· Drive Lean Manufacturing and continuous improvement initiatives.· Monitor key performance indicators and implement corrective actions when necessary.Warehouse & Logistics Management· Direct warehouse operations to ensure inventory accuracy and efficient material flow.· Optimize warehouse capacity, storage utilization, and inventory turnover.· Ensure timely order fulfillment and shipping performance.· Monitor inventory levels to minimize stock-outs while controlling carrying costs.Financial Management· Provide overall financial leadership for U.S. operations.· Manage accounting, accounts receivable, credit control, cash management, budgeting, and financial reporting.· Ensure timely and accurate monthly, quarterly, and annual financial reporting.· Oversee forecasting and long-range financial planning.· Ensure compliance with accounting standards, tax regulations, and internal controls.· Monitor operational expenditures and identify opportunities for cost savings.Leadership & People Management· Lead, coach, and develop direct reports across Operations and Finance.· Promote employee engagement, accountability, teamwork, and continuous development.· Ensure appropriate staffing levels and succession planning.· Foster collaboration across departments.· Partner with Human Resources on employee relations, performance management, recruiting, and compliance.Customer Satisfaction· Ensure manufacturing and support processes consistently meet customer expectations and service level agreements (SLAs).· Resolve operational issues affecting customer service.· Support Sales and Customer Service teams in delivering exceptional customer experiences.Health, Safety, Environmental & Quality (QHSE)· Promote and maintain a safe workplace.· Ensure compliance with OSHA, environmental regulations, and company safety policies.· Support quality management systems and continuous improvement initiatives.· Lead investigations and corrective actions related to safety or quality incidents.Strategic Planning· Participate as a member of the Local Management Team (LMT).· Support organizational strategy through operational and financial planning.· Evaluate business performance and recommend process improvements.· Lead organizational change initiatives that improve efficiency and business performance.· Bachelor's degree in business administration, accounting, supply chain or related fields· Knowledge of and experience organizing effective business operations in a commercial environment;· Knowledge of and insight into factors that influence the realization of customer needs and customer satisfaction regarding manufacturability, quality, return, risk management, etc.· Experience with personnel management, implementing changes in organizations, knowledge of applicable laws and regulations for safety, health and the environment.