Technology Support Analyst - Advanced

Position Details Position Information Job TitleTechnology Support Analyst - AdvancedPosition Number911270Vacancy Open toAll Candidates Time-LimitedNoDepartment HomepageAdvertising DepartmentITCS DATA SERVICESDivisionAdministration & FinanceClassification Title12249 Technology Support AnalystCompetency Level3 - AdvancedWorking TitleTechnology Support Analyst - AdvancedNumber of Vacancies1Full Time Equivalent (FTE)1.0Full Time or Part TimeFull TimeRecruitment Range$35,406 - $92,482Anticipated Hiring Range$73,607 - $81,785Salary Grade EquivalencyDT09Work ScheduleMonday - FridayWork Hours8:00 a.m. - 5:00 p.m.Position Location (City)GreenvilleJob CategoryStaffBe a Pirate!Be a Pirate!East Carolina University (ECU) is consistently ranked among the nation’s top public universities for its commitment to research, innovation, social mobility, and public service. Classified as a R1 institution by the Carnegie Commission on Higher Education, ECU is among the top 5% of research universities in the United States, an elite designation reflecting the highest levels of research activity, funding, and doctoral output.Founded in 1907, ECU is a public, four-year university located in Greenville, N.C., which is widely regarded as the cultural, educational, economic, and medical hub of eastern North Carolina. Through education, research, healthcare, community engagement, athletics, cultural enrichment, and service, ECU enhances the quality of life for its students, the state and communities around the world. It is a great place to work, teach, and learn.ECU’s commitment to impactful scholarship is further demonstrated through its repeated Carnegie Community Engagement Classification (2010, 2015, 2024), as well as its 2024 designation as a Carnegie Leadership for Public Purpose institution. These distinctions recognize the university’s leadership in translating research into meaningful community partnerships and measurable societal benefits.The university supports its workforce through a wide range of professional development opportunities designed to foster career growth and skill advancement. Eligible employees also benefit from a comprehensive benefits package that promotes a healthy work-life balance.Primary Purpose of Organizational UnitThe Administration & Finance Division encompasses a broad range of operational, financial, technological, safety, administrative and people-focused units that support the daily functions and long-term success of the university.Information Technology and Computing Services (ITCS) provides strategic technology leadership, enterprise IT services, cybersecurity, and digital solutions that support East Carolina University’s teaching, research, student success, medical, and administrative operations. ITCS partners across the university to deliver secure, reliable, and innovative technology services that advance ECU’s mission and strategic priorities.Enterprise Data Services (EDS) provides enterprise data management, governance, analytics, reporting, and database administration services for ECU. The team develops and supports data platforms and business intelligence solutions that enable data-informed decision-making, improve operational effectiveness, and ensure the university’s data assets are secure, trusted, and strategically managed.Primary Purpose of PositionThis Analyst will be used primarily in Enterprise Data Services (EDS) to support University Advancement projects and will be a key support analyst in data conversion from legacy CRM to Anchor360 in Salesforce. Reporting to the Director of Advancement Services, this position represents Senior Software Development for advanced administrative systems development and technology services for the university within the EDS group. This position performs complex analytical activities within University Advancement’s CRM, and interfaces with Banner and our online giving portal, using specialized knowledge and skills. Work will involve design, analysis, and programming associated with the development, enhancement, and maintenance of highly complex, dynamic Anchor360/ascend reports, dashboards, and queries, with an emphasis on serving the needs of the students and alumnus of East Carolina University. Projects assigned span the entire enterprise of the university. May also be asked to assist with any of the third-party products that are purchased to interface with and compliment the Enterprise-Wide CRM solution and the Enterprise-Wide Administrative Systems. This position must also perform analysis, planning and troubleshooting associated with regularly scheduled Salesforce and Kindsight maintenance and upgrades, ensuring the continued success, reliability and availability for production systems. The position will work with large, sophisticated applications that interact together. This position must also investigate and become an expert in new technologies with the intent of implementation as well as providing training to other team members and be a source for the developed standards pertaining to these technologies. Duties performed by this position will support reporting continuity, data accessibility, business insights, data integrity, effective data management, informed decision-making, knowledge transfer, and operational efficiency.Key Responsibilities Include:Reporting: Develops SQL-based reports, data requests, and donor lists from the Anchor360 Lakehouse, and converts legacy SSRS reports to Power BI, paginated reports, and Salesforce Lightning Reports in support of the Ascend platform conversion (35%)Anchor360 Data Validation Projects: Design and develop data validation reports for Advancement Services (20%)Documentation: Document SQL and SOQL scripts, reporting processes, and assigned data management projects (15%)Production Systems: Perform analysis, planning and troubleshooting associated with Salesforce and Kindsight maintenance and upgrades (15%)Professional Development: Stay current with new Salesforce and Kindsight platform enhancements, while continuously expanding expertise in Power BI, Lightning Reports, and CRM Analytics (10%)Other Duties: Participate in the implementation of third-party applications, attend project meetings, provide support post go-live for new applications, etc. (5%)Minimum Education, Knowledge, Skills, and ExperienceAssociate degree in Computer Information Technology, Computer Technology Integration, Networking Technology, or related area and one year of experience in the information technology field related to the position’s role; or Bachelor’s degree from an appropriately accredited institution and one year experience in the information technology field related to the position’s role; or Bachelor’s degree in computer science, computer engineering, math or engineering or related technical degree from an appropriately accredited institution; or an equivalent combination of education and experience. Journey level requires an additional one year of experience. Advanced level requires an additional two years of experience.License or Certification required by statute or regulationNonePreferred Education, Knowledge, Skills, and ExperienceExperience developing complex SQL scripts to support ad hoc reporting and data analysis from Oracle Cloud Infrastructure (OCI) environments.Experience creating reports using SQL Server Reporting Services (SSRS) and dashboards and paginated reports using Power BI is highly desired.Proficient in using Salesforce Inspector and SOQL queries to extract, validate, and analyze data across Salesforce objects, supporting data quality initiatives and informed business decision-making.Ability to connect business requirements with the functional capabilities of an application.Ability to effectively communicate with a broad base of customers on a technical and non-technical level.License or Certification required by the DepartmentNoneSpecial Instructions to ApplicantPlease ensure your full range of knowledge, skills, abilities, experience and education are listed on your application. Do not write ‘see resume’ on your application when completing the job duties section.If you answer the questions at the end of the application, please ensure your application reflects the knowledge, skills, abilities and experiences to support your answers (see job duties section of previous employment).Failure to answer the questions at the end of the application will not preclude your application from being considered but may result in your application not receiving full consideration of your knowledge, skills, and abilities.Applicants must be currently authorized to work in the United States on a full-time basis.Unless otherwise identified in the applicable job posting and consistent with University policy, the University will principally employ individuals who reside in the State of North Carolina to the greatest extent practicable. As such, most positions at East Carolina University require employees to live and work in North Carolina (or live within a reasonable daily commuting distance from their duty station) after hire. Candidates should be prepared to relocate within a reasonable, agreed-upon time after an offer of employment has been made and accepted to meet this requirement.Additional Instructions to ApplicantThis position may be eligible for Flexible Work Arrangements (FWA) under the ECUFWA Policy.Employees are required to adjust their standard work schedule to meet the requirements of their position, which includes and not limited to evening and weekend hours to perform scheduled and unscheduled workload requirements to maintain University operations.This position requires the employee to reside within a reasonable commutable distance of the ECU main campus. “Reasonable commuting distance” is defined as a location that does not exceed a distance that can be safely traveled in two hours by automobile under average conditions of traffic, weather, and roads to employee’s assigned duty station in Greenville, NC.Job Open Date10/12/2026Job Close Date - Positions will be posted until 11:59 p.m. EST on this date; If no closing date is indicated, the position will be posted until filled and may close at any time after the recruitment has been completed. 10/19/2026Open Until FilledNoQuick Link for Direct Access to PostingAlternate optionIf no applicants apply who meet the required competency level and training & experience requirements, then management may consider other applicants. Salary would be determined based on budget, UNC salary administration, and/or candidate qualifications.Nondiscrimination StatementEast Carolina University is committed to workforce success and cultivating a culture of care for our employees. ECU prohibits unlawful discrimination and harassment based on race/ethnicity, color, genetic information, national origin, religion, sex, sexual orientation, gender identity, age, disability, political affiliation, and veteran status. All qualified applicants will receive consideration for employment without regard to their protected veteran status or disability.Individuals requesting accommodation under the Americans with Disabilities Act Amendments Act (ADAAA) should contact the ADA Coordinator at View phone number on click.appcast.io (Voice/TTY) or View email address on click.appcast.io for EmploymentFinal candidates are subject to criminal & sex offender background checks. Some vacancies also require credit or motor vehicle checks. ECU participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States. If highest degree earned is from an institution outside of the U.S. and its territories, final candidates are required to have their degree validated as equivalent to the degree conferred by a regionally accredited college or university in the U.S.Department for People Operations, Success, and OpportunityIf you experience any problems accessing the system or have questions about the application process, please contact the Department for People Operations, Success, and Opportunity at View phone number on click.appcast.io or toll free at View phone number on click.appcast.io or send an email to View email address on click.appcast.io. Our office is available to provide assistance Monday-Friday from 8:00-5:00 EST.