Field Service Dispatcher

Field Service Dispatcher

The Field Service Dispatcher plays a critical role in ensuring the safe, reliable operation and restoration of the electric distribution system. This position focuses on timely response to outages and emergencies, coordination of field crews, and accurate maintenance of system records. The ideal candidate thrives in high-pressure environments, communicates clearly with internal and external stakeholders, and consistently upholds high standards of safety, compliance, and ethical conduct.

Responsibilities include promoting and enforcing organizational Safety and Health programs across all dispatch operations, ensuring all activities follow established safety protocols. Follow all company and departmental procedures and policies to maintain compliance with operational standards and regulatory requirements. Uphold corporate compliance policies and demonstrate integrity and sound judgment in all dispatch-related decisions. Operate communication systems, including radios, phones, and digital platforms, to coordinate field crews and support efficient field operations. Monitor crew locations and job progress to optimize response times, resource allocation, and overall field efficiency. Dispatch service personnel to respond to outages, emergencies, and system abnormalities in a timely and organized manner. Authorize energizing and restoration of distribution facilities in accordance with safety procedures and operational guidelines. Maintain accurate logs and records of outages, restoration activities, equipment status, and crew assignments. Track, identify, and report abnormal or defective equipment to ensure timely maintenance and prevent potential service disruptions. Provide professional technical customer support and service, effectively handling multiple programs and screens while maintaining high-quality customer interactions. Collaborate with team members, supervisors, and field personnel to support continuous improvement in dispatch processes and service reliability.

Essential skills include a bachelor's degree in any discipline, or an associate's degree in electrical or electronic technology, or a high school diploma/GED with at least 2 years of experience in technical customer support and service, including successful multi-tasking and handling of multiple programs/screens. Proficiency in MS Office applications for documentation, communication, and reporting. Ability to work 8-hour, 10-hour, and 12-hour shifts as required by operational needs. Ability to work rotating shifts on a week-to-week basis, including days, evenings, and nights. Strong attention to detail and accuracy in recordkeeping and system monitoring. Effective verbal and written communication skills for coordinating field activities and interacting with internal and external stakeholders. Ability to remain calm and make sound decisions in high-pressure or emergency situations. Commitment to safety, compliance, and ethical conduct in all aspects of the role.

Additional skills and qualifications include any previous experience in a related field, such as dispatch, utility operations, field service coordination, or technical support, is beneficial. Experience working with multiple communication systems (radios, phones, digital platforms) is advantageous. Experience in electrical or electronic technology provides additional value in understanding distribution systems and equipment. Strong organizational skills and the ability to prioritize tasks in a dynamic environment. Customer service mindset with the ability to support both internal teams and external customers.

This is a permanent position based out of Fort Wayne, IN. The pay range for this position is $28.00 - $35.00/hr. Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)