Sr. Systems Administrator

Job Description

Job Description

Description:

COMPANY OVERVIEW

A recognized industry leader trusted by the United States government for over 75 years. With an impeccable reputation and dedication to delivering quality, WTC is a single integrated solutions provider, bringing equipment, parts, and service together to provide comprehensive solutions to all industries and government institutions and service trades.

WHY WRIGHT TOOL?

WTC offers a close-knit, collaborative environment where your contributions are visible and valued. This role provides ownership, stability, and the opportunity to be deeply embedded in the systems that keep the business running every day.

POSITION SUMMARY

Wright Tool Company (WTC) is seeking an experienced, hands-on Senior Systems Administrator to own the day-to-day operation and support of the company’s business IT environment. This role is the primary on-site technical resource supporting end users, warehouse operations, Windows infrastructure, and business-critical systems—with a strong emphasis on SQL Server and operational ERP/WMS support.

The Senior Systems Administrator will independently execute operational IT responsibilities while coordinating larger environmental changes with the IT Manager. This role is ideal for a seasoned Windows administrator who is comfortable supporting both legacy and modern systems in a highly operational, warehouse-driven business.

ESSENTIAL FUNCTIONS
Reasonable Accommodations Statement
In order to perform this job successfully, an individual must be able to perform the essential duties outlined below. Reasonable accommodation may be made to enable qualified individuals with disabilities to perform these essential functions.

End-User, Office, and Warehouse Support

• Serve as the primary on-site IT support resource for all employees
• Troubleshoot and resolve issues related to:
• Windows desktops and laptops
• User accounts, authentication, and access issues
• Office and warehouse printing
• Zebra label printers and shipping label workflows
• Mobile warehouse devices and scanners
• Support pick/pack/ship workstations and high-volume printing operations critical to daily fulfillment

Windows & Identity Operations (Non-GCC High)

• Administer and support a hybrid Windows environment:
• On-prem Active Directory
• Microsoft 365 Commercial / Entra ID
• Perform user onboarding and offboarding tasks (accounts, group access, device readiness, license alignment)
• Manage endpoint lifecycle activities including imaging/provisioning, replacements, break/fix support, and retirement.

Server & Infrastructure Operations

• Administer Windows Server 2022 systems, including VMware vSphere virtual servers hosted on on-site physical infrastructure and SAN storage
• Perform routine server administration and troubleshooting:
• Service availability
• Capacity and performance issues
• Scheduled maintenance
• Coordinate with the MSP on EDR, patching, vulnerability remediation, backup execution, and restore validation

SQL Server & Business Systems (Core Focus Area)

• Provide primary operational support for SQL Server 2022 , including:
• Scheduled jobs and automation monitoring
• Failure response and remediation
• Backup and restore coordination
• Basic performance troubleshooting and optimization
• Maintenance of SQL views used by ERP, WMS, and automation workflows
• Support and coordinate with vendors for business applications, including:
• Sage 300 ERP (major plus)
• PathGuide Latitude WMS
• Epicor EDI HQ
• Sage Inventory Advisor
• Sage plug-ins (Tairox Tools, Orchid EFT)

Network & Physical IT Environment

• Support and administer the on-prem Ubiquiti UniFi network environment - Network (switching and wireless), Protect (cameras), access (door key scan), Connect (digital signage).
• Troubleshoot connectivity, especially in warehouse and production areas.
• Maintain IT asset inventory and coordinate hardware replacements and spares.

Change Execution & Operational Controls

• Perform routine administrative changes independently as part of normal operations.
• Execute approved changes safely with documentation and rollback awareness.
• Coordinate with and obtain IT Manager approval for significant environmental or architectural changes that impact availability, security posture, or system boundaries.

Documentation & Continuous Improvement

• Create and maintain operational documentation, including:
• Setup and troubleshooting guides
• New hire IT onboarding checklists
• Common recovery and support procedures
• Identify recurring issues and recommend operational improvements to enhance stability and efficiency.

After-Hours Support Expectations

• After-hours or off-schedule support may be required only in extenuating circumstances, such as critical business outages or urgent operational disruptions.
• This position is not a rotating on-call help desk role.

COMPETENCIES

• Proven ability to work independently, prioritize operational needs, and communicate effectively with non-technical users

EDUCATION AND EXPERIENCE

• 5+ years of hands-on experience as a Windows Systems Administrator or similar role.
• Warehouse or distribution center IT experience preferred
• Exposure to regulated or government-contractor environments preferred
• Associates degree in related field required, bachelor's degree preferred

COMPUTER SKILLS

• Strong experience with:
• Windows Server administration
• Active Directory
• Windows 10/11 endpoint support
• Strong SQL Server experience supporting production applications.
• Comfortable supporting a mix of legacy (older/32-bit) and modern Windows environments
• Sage 300 ERP administration or support experience preferred.
• Experience supporting high-volume printing and Zebra label printers preferred.
• Experience working with MSPs and owning ticket resolution end-to-end preferred.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand, sit and walk for the entirety of their shift; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. Specific vision abilities required by this job include close vision, distance vision, color vision and the ability to adjust focus. Also requires the ability to lift up to 10 pounds.

WORK ENVIRONMENT

This job operates in an office environment. This role routinely uses standard office equipment.

EQUAL OPPORTUNITY EMPLOYER

Wright Tool Company provides equal employment opportunities to all employees and applicants without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected category.

• EEO Poster
• FMLA Rights
• Employee Polygraph Protection

The Company has reviewed this job description to ensure that essential functions and basic duties have been included. It is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills, and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate. This document does not represent a contract of employment, and the Company reserves the right to change this job description and/or assign tasks for the employee to perform, as the Company may deem appropriate.