Personal Vacation Planner Agent (Remote)

divh2Virtual Personal Vacation Planner (PVP)/h2pWere looking for enthusiastic, customer-centric sales professionals to join our upcoming virtual Personal Vacation Planner (PVP) training class. Only individuals residing in these states will be considered: FL, GA, TX, NC./ppThis position involves selling cruise vacation packages and related products through outbound calls, text messages, emails and social media using Carnival-approved applications. The role requires building rapport with customers to understand their travel needs and generate sales. Responsibilities include managing the Customer Relationship Management (CRM) system, scheduling follow-up appointments, and converting leads into cruise reservations. The ideal candidate must be customer-oriented with a focus on relationship building to encourage repeat business and referrals. The role demands working independently to meet monthly sales and productivity targets./ppEssential Functions:/pulliInitiating conversations through calls, texts and approved communication channels to drive sales, acting on leads and/or prospects./liliPresent cruise products and make travel recommendations./liliEstablish and maintain customer relationships by delivering excellent customer service, meeting customer needs and expectations to meet/exceed sales goals./liliMaintain the Customer Relationship Management (CRM) database and build relationships with new/existing guests to close sales./liliParticipate in mandatory trainings and meetings to stay current with knowledge of products to present cruise product features, benefits, and pricing./liliPerform other job-related functions as assigned./li/ulpQualifications, Knowledge, Skills Abilities:/pulliMinimum High School Diploma or GED./liliInside / outside field 1 year sales experience with proven sales success./liliExperience developing new business and new accounts with a customer service background./liliProficient in Microsoft Office Suite./liliResults and goal-oriented sales professional with excellent verbal and written communication skills sufficient to successfully communicate with customers through calls, texts, and other Carnival-approved communication channels./liliExcellent interpersonal skills./liliSuperior prospecting, presentation and closing skills./liliComfortable working in an environment requiring achievement of monthly sales targets and goals./liliEffective time management, organizational and multi-tasking skills./liliAbility to maintain strong working knowledge of cruise products./liliAbility to work independently and manage our Customer Relationship Management (CRM) system./liliGood problem-solving skills./liliConsistent and reliable attendance and punctuality are essential functions of the job./liliMust be fluent in English and be able to read, write and articulate in English./liliFor internal interest, one must be in good standing with no verbal, written, or final warning./li/ulpOther:/pulliShifts:/liulliThe training class runs for four (4) consecutive weeks:/liulliMonday through Friday 09:00 AM - 06:00 PM (EST)./li/ulliOnce youve graduated from the training, your schedule will be:/liulliMonday through Thursday, 10:00 AM - 07:00 PM (EST), and Fridays 09:00 AM - 06:00 PM (EST)./li/ulliSince this is an incentive-driven position, when business needs dictate, PVPs may be required to work the last Saturday of a month./li/ulliInternal candidates must have at least six (6) months in their current role, cannot be on a verbal, written or final warning in place. All applicants must advise their Coach/Manager of their interest in applying for the role./liliAll applicants should fill out the application thoroughly./liliSalary:/liulliThe starting hourly pay rate for this role is $15/hour for the first 10 pay periods. From the 11th pay period onward, the annual base salary will be $16,500 with continued participation in the sales incentive program. The sales incentive program is tiered and includes a 6-month incentive guarantee. Average annual earning for this role is $65,000 - $70,000 with high performers earning $100,000+./li/ulli***Or your State minimum hourly wage if higher/liliCarnival provides comprehensive and innovative benefits to meet your needs, including:/liulliHealth Benefits:/liulliCost-effective medical, dental and vision plans/liliEmployee Assistance Program and other mental health resources/liliAdditional programs include company paid term life insurance and disability coverage/li/ulliFinancial Benefits:/liulli401(k) plan that includes a company match/liliEmployee Stock Purchase plan/li/ulliPaid Time Off:/liulliHolidays All full-time employees receive days off for 8 company-wide holidays, plus 2 floating holidays to be taken at the employees discretion./liliVacation Time All full-time employees at the manager and below level start with 14 days/year. All employees gain additional vacation time with further tenure./liliSick Time All full-time employees receive 80 hours of sick time each year./li/ulliOther Benefits:/liulliComplementary stand-by cruises, employee discounts on confirmed cruises, plus special rates for family and friends/liliPersonal and professional learning and development resources including tuition reimbursement/li/ul/ulliEthics Compliance:/lipIn addition to other duties/functions, this position requires full commitment and support for promoting ethical and compliant culture. More specifically, this position requires integrity, honesty, and respectful treatment of others, as well as a willingness to speak up when they see misconduct or have concerns./p/ul/div