Patient Access Representative - PRN

Patient Access RepresentativeThe Patient Access Representative is responsible for addressing public needs and managing the dissemination of resources to meet patient needs. The Patient Access Representative is also responsible for registration of patients who need medical attention. This person will also maintain medical records, receive incoming calls and process paperwork.Duties and ResponsibilitiesMonitors the waiting area and addresses any complaints/concerns expressed by patients, family members or visitorsNotifies appropriate personnel of complaints/concerns that require their attentionProvides interim solution for all complaints/concernsObtains accurate information from patients for registration, including personal and contact information, employment and insurance information and all required signaturesInput essential information into the computer systemEnsure all information is collected and included in chartsAssists patients with general information such as fees and resource personnel by referring them to the social worker and/or Financial Assistance for application for MedicaidProvides assistance as needed to Physicians, Department Managers, and clinical staff as neededPerforms other duties as assignedUse, protect and disclose patients' protected health information (PHI) only in accordance with Health Insurance Portability and Accountability Act (HIPAA) standardsQualificationsHigh School Diploma or equivalent requiredAt least 1 year experience in a Healthcare environment preferredStrong computer skills and knowledge of Microsoft Office SuiteStrong interpersonal skills, ability to communicate well at all levels of the organizationStrong problem solving and creative skills and the ability to exercise sound judgment and make decisions based on accurate and timely analysesHigh level of integrity and dependability with a strong sense of urgency and results orientedExcellent written and verbal communication skills requiredGracious and welcoming personality for customer service interactionWorking ConditionsPhysical Demands: While performing the duties of this job, the employee is occasionally required to move around the work area; Sit; perform manual tasks; operate tools and other office equipment such as computer, computer peripherals and telephones; extend arms; kneel; talk and hear.Mental Demands: The employee must be able to follow directions, collaborate with others, and handle stress.Work Environment: The noise level in the work environment is usually minimal.Med-Metrix will not discriminate against any employee or applicant for employment because of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, genetic information (including family medical history), political affiliation, military service, veteran status, other non-merit based factors, or any other characteristic protected by federal, state or local law. Med-Metrix