Account Manager, Majors
Axon
We're explorers, pursuing society's most critical safety and justice issues with our ecosystem of devices and cloud software. We connect with candor and care, seeking out diverse perspectives from our customers, communities and each other. As an Account Manager focused on Major Law Enforcement Accounts, you'll play a key role in driving strategic growth and supporting public safety transformation across some of the largest State Patrol Agencies within the U.Working in close partnership with a Key Account Leader, you'll co-own revenue goals, deepen customer relationships, coordinate resources, and help ensure our solutions drive measurable outcomes. You thrive in complexity, have deep customer empathy, and can navigate the nuance of major government agency environments. Your work will directly support our mission: to protect life through transformative technology. Close new business and expansions across a territory of major city police departments and county sheriff's offices. Build and manage a long-term growth pipeline; maintain accurate forecasts in Salesforce (stage, close date, next steps). Co-own a quota alongside a Key Account Leader; Lead Strategic Customer Engagement Identify whitespace, align Axon solutions to customer priorities, and execute on territory growth plans. Act as the primary liaison between the customer and internal teams (CSMs, Solutions, Legal, Services). Scope clean, aligned deals and ensure seamless handoff and execution for post-sale success. Monitor service fulfillment and escalate risks to ensure customer outcomes stay on track. Use Salesforce and AI tools (like ChatGPT) to enhance productivity, insights, and communication. Deliver with clarity, urgency, and a high level of ownership from pipeline to post-sale success. 3+ years of full-cycle new business sales experience (prospecting to close), ideally in enterprise SaaS or complex B2B
- Proven ability to consistently exceed quota in a hunter capacity, building pipeline from scratch and closing multi-stakeholder deals.
- Proven success managing large, multi-stakeholder accounts — preferably in the public sector or public safety
- Experience with sales forecasting, pipeline management, and CRM tools (Salesforce)
- High ownership mentality — you treat your accounts like your business
- Must be able to travel 60-80% within territory
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