Senior Director, Enterprise Applications (Boston)

Join Axon and be a Force for Good.At Axon, we’re on a mission to Protect Life. We’re explorers, pursuing society’s most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products, we work better together. We connect with candor and care, seeking out diverse perspectives from our customers, communities and each other.Life at Axon is fast-paced, challenging and meaningful. Here, you’ll take ownership and drive real change. Constantly grow as you work hard for a mission that matters at a company where you matter.Your Impact As Axon's Senior Director, Business Technology (IT CRM), you'll lead one of the most important technology platforms in the company. Salesforce is the backbone of how Axon sells, quotes, bills, and serves customers — spanning Sales Cloud, CPQ, Billing, Experience Cloud, Service Cloud, Agentforce, and deep integrations across our business technology ecosystem.You'll help guide Axon's end-to-end Quote-to-Cash transformation — modernizing how the business moves from opportunity to quote to order to revenue, and unlocking the velocity and accuracy the next phase of Axon's growth depends on. You'll also set the strategy for how AI is integrated into the platform to make sellers, agents, and operations teams dramatically more productive.This is a senior leadership role for someone who has scaled Salesforce platforms in high-growth B2B environments. You'll set the multi-year platform strategy, build and lead a team of architects, developers, and admins, and partner directly with executive stakeholders across Sales, RevOps, Finance, Customer Success, and IT. You'll be accountable for the platform's technical excellence, delivery rigor, and business outcomes — and for building the team and operating model to sustain both as Axon continues to grow.What You’ll Do Location:Location: Hybrid from one of our US offices (Boston, Scottsdale AZ, NYC, San Francisco) In Office Expectations: 4 days per week (Tuesday-Friday)Office Locations: Own the multi-year strategy and roadmap for Axon's Salesforce platform across Sales Cloud, CPQ / Revenue Cloud, Billing, Experience Cloud, and connected enterprise systemsLead Axon's Quote-to-Cash transformation — modernizing the end-to-end flow from opportunity to quote to order to revenue, and driving measurable improvement in velocity and accuracySet the strategy for AI on the Salesforce platform — Agentforce, Einstein, and embedded LLM-powered workflows and custom applications that make sellers, agents, and operations teams meaningfully more productiveEstablish and enforce architectural standards, governance, security posture, and DevOps maturity across the Salesforce footprintLead and grow a team of managers and individual contributors — architects, developers, admins, and business analysts — including hiring, coaching, performance management, and org designPartner with executive stakeholders across GTM, Finance, and Operations to translate business priorities into a roadmap to drive measurable outcomesManage the platform budget, vendor relationships, SI partnerships, and license strategy — including RFP/RFI processes, contract negotiation, and total cost of ownershipOwn the relationship with Salesforce as a vendor — influencing product roadmaps, navigating contract cycles, and managing escalationsDefine the metrics and dashboards that track platform health, delivery performance, and business outcomesRepresent Salesforce in executive forums, steering committees, and cross-functional planning cyclesBuild a culture of technical excellence, ownership, and customer obsession within the teamWhat You Bring12+ years in enterprise technology, with 5+ years leading Salesforce platform teams at the Director level or aboveDemonstrated experience scaling Salesforce orgs in high-growth B2B environments — with CPQ and Billing in productionTrack record of leading Quote-to-Cash transformations end to end — opportunity through revenue recognitionExperience applying AI on the Salesforce platform — Agentforce, Einstein, or comparable LLM-powered capabilities — to drive real productivity gainsTrack record of building and managing teams of architects, developers, admins, and analysts, including managing managersDeep technical fluency in Salesforce architecture — able to challenge and direct senior architects crediblyBroad technical fluency beyond Salesforce — comfortable making informed architectural decisions across integration patterns, data platforms, identity, and adjacent SaaS systemsStrong grasp of modern enterprise architecture concepts — APIs and event-driven integration, cloud platforms (Azure, AWS), data warehousing, and security and identity at scaleProven success partnering with C-suite and SVP-level GTM and Finance stakeholdersExperience owning multi-million-dollar platform budgets, vendor negotiations, and SI partner relationshipsDiscipline around cost/benefit analysis, RFP/RFI processes, and translating business needs into sustainable technology decisionsStrong delivery and operating rigor — roadmap, OKRs, release governance, incident managementExcellent executive communication and stakeholder management skillsBenefits that Benefit YouCompetitive salary and 401k with employer matchDiscretionary paid time offPaid parental leave for allMedical, Dental, Vision plansFitness ProgramsEmotional & Mental Wellness supportLearning & Development programsEmployee Resource Groups (ERGs)And yes, we have snacks in our officesBenefits listed herein may vary depending on the nature of your employment and the location where you work.Axon is a total compensation company, meaning compensation is made up of base pay, bonus, and stock awards. The actual base pay is dependent upon many factors, such as: level, function, training, transferable skills, work experience, business needs, geographic market, and often a combination of all these factors. Our benefits offer an array of options to help support you physically, financially and emotionally through the big milestones and in your everyday life. To see more details on our benefits offerings please visit .Base Pay Range$201,420—$322,272 USDDon’t meet every single requirement? That's ok. At Axon, we Aim Far. We think big with a long-term view because we want to reinvent the world to be a safer, better place. We are also committed to building diverse teams that reflect the communities we serve.Studies have shown that women and people of color are less likely to apply to jobs unless they check every box in the job description. If you’re excited about this role and our mission to Protect Life but your experience doesn’t align perfectly with every qualification listed here, we encourage you to apply anyways. You may be just the right candidate for this or other roles.Important NotesThe above job description is not intended as, nor should it be construed as, exhaustive of all duties, responsibilities, skills, efforts, or working conditions associated with this job. The job description may change or be supplemented at any time in accordance with business needs and conditions.Some roles may also require legal eligibility to work in a firearms environment.We collect personal information from applicants to evaluate candidates for employment. You may request access, deletion, or exercise other CCPA rights at View email address on apply.placed-app.com or via our Axon Privacy Web Form. For more information, please see the Your California Privacy Rights section of our Applicant and Candidate Privacy Notice.Axon’s mission is to Protect Life and is committed to the well-being and safety of its employees as well as Axon’s impact on the environment. All Axon employees must be aware of and committed to the appropriate environmental, health, and safety regulations, policies, and procedures. Axon employees are empowered to report safety concerns as they arise and activities potentially impacting the environment.We are an equal opportunity employer that promotes justice, advances equity, values diversity and fosters inclusion. We’re committed to hiring the best talent — regardless of race, creed, color, ancestry, religion, sex (including pregnancy), national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, genetic information, veteran status, or any other characteristic protected by applicable laws, regulations and ordinances — and empowering all of our employees so they can do their best work. If you have a disability or special need that requires assistance or accommodation during the application or the recruiting process, please email View email address on apply.placed-app.com. Please note that this email address is for accommodation purposes only. Axon will not respond to inquiries for other purposes.Phishing alert: Axon will never ask you to pay for any part of the hiring process, including training, equipment, or background checks. We do not make job offers via text message, WhatsApp, or instant messaging platforms without a formal interview process. All legitimate job openings are listed on our official careers page at . If you receive a suspicious offer or outreach from an email address that is not @axon.com, or if you are asked for sensitive personal information (bank details, Social Security Number) prematurely, please ignore the message and report it to View email address on apply.placed-app.com.