HEALTH SUPPORT SPECIALIST

Job Details Requisition No: 864896 Agency: Department of Health Working Title: HEALTH SUPPORT SPECIALIST - 64066663 Pay Plan: Career Service Position Number: 64066663 Salary: $34,760.00-$36,000.00 Posting Closing Date: 02/27/2026 Total Compensation Estimator Tool Job posting category – Open Competitive Your Specific Responsibilities The incumbent provides services for the WIC Program in accordance with DHM 150 24, and the FL WISE User’s Manual. The incumbent in this position will have the authorized “need to know” access to confidential WIC client records, and the FL WISE data system. Assignments of Duty Station, hours and days worked may vary based on agency/unit needs. Incumbent will have access to records containing social security numbers in the performance of job duties. The incumbent of the position will work with a diverse population and will deliver services in English/Spanish or English/Creole. Interviews and screens participants for demographics and WIC income eligibility. Completes required FL WISE Computer System screens, temporary certification and ineligibility forms; reviews immunization records as per program requirements. Issue food benefits, special formula, and required documents to clients. Responsible for security, storage and inventories including but not limited to special formula and EBT cards. Completes daily and monthly inventories as required. Performs finger sticks for WIC participants for the purpose of completing CLIA waived hemoglobin tests. Calibrates and performs daily controls for Hemocue analyzers. Maintains a log of lab results and services performed. Maintains hemocue machines and keeps work/lab stations clean and organized. Provides second nutrition education contact to clients, individuals and/or groups. Ensures nutrition and breastfeeding education and promotion information adheres to appropriate nutrition theme and/or lesson plan and to state and local agency guidelines. Completes proper documentation of nutrition education on client electronic records, tally and electronic databases as required. Takes height and weight measurements. Ensures anthropometric equipment is calibrated and clean all the time. Interviews and screen participants for Nutrition and Breastfeeding information. Completes nutrition questionnaires and completes required FL WiSE computer screens related to nutrition HX and BF as delegated. Participates in Outreach activities including but not limited to Health Fairs, FL DOH Events, Community Programs, contacting healthcare professionals, contacting potential WIC clients, attending outreach activities, scheduling and rescheduling client appointments, and other outreach activities as assigned. Answers all incoming telephone calls and provides information and WIC client related services as requested; schedules client appointments. Provides information to participants regarding WIC policies and procedures, rights and obligations, and how to use WIC EBT benefits card. Operates FL WISE Computer System, scanners, pin pads, and network printers, and electronic databases i.e., Formula Tracking. Attends all WIC Program, Florida Health in Miami Dade County, Florida Health and other meetings or conferences as assigned. Participates in mandatory meetings and in service trainings. Ensures accurate completion and timely submission of all administrative records including but not limited to: EARs, timesheets, leave requests, travel, monthly reports, SERVFL, Train Florida, etc. Email communications must be maintained on daily basis. Performs all other duties as assigned. Required Knowledge, Skills, And Abilities Knowledge of general office procedures and practices. Ability to prepare reports and correspondence. Ability to plan, organize and coordinate work activities. Ability to develop and implement office procedures. Ability to follow instructions. Ability to review data for accuracy and completeness. Ability to perform basic arithmetical calculations. Ability to perform finger sticks for WIC participants for the purpose of completing CLIA waived hemoglobin tests. Ability to calibrate and perform daily controls for Hemocue analyzers. Ability to take height and weight measurements. Ability to operate FL-WiSE Data System proficiently, scanners, pin pads, network printers and databases. Knowledge of correct grammar. Qualifications Minimum – Customer Service Experience. Preferred – Incumbent in this position is preferred to be bilingual in English/Spanish or English/Creole. Where You Will Work 10300 SW 216 Street Goulds, FL 33190. Mission Florida Department of Health Mission, Vision, and Values: To protect, promote & improve the health of all people in Florida through integrated state, county & community efforts. Vision – To be the Healthiest State in the Nation. Innovation: We search for creative solutions and manage resources wisely. Collaboration: We use teamwork to achieve common goals & solve problems. Accountability: We perform with integrity & respect. Responsiveness: We achieve our mission by serving our customers & engaging our partners. Excellence: We promote quality outcomes through learning & continuous performance improvement. Benefits Annual and Sick Leave benefits; Nine paid holidays and one Personal Holiday each year; State Group Insurance coverage options, including health, life, dental, vision, and other supplemental insurance options; Retirement plan options, including employer contributions; Flexible Spending Accounts; Tuition waivers; And more! (For more information, please click ); For a more complete list of benefits, including monthly costs, visit . Important Information Your responses to qualifying questions for this position must be verifiable by documentation provided through the electronic application process. This position requires a security background check and/or drug screening and participation in direct deposit. Any misrepresentations or omissions will disqualify you from employment consideration. Note: You will be required to provide your Social Security Number (SSN) in order to conduct this background check. Successful completion of a drug test is a condition of employment for safety-sensitive positions. Male applicants born on or after October 1, 1962, will not be eligible for hire or promotion unless they are registered with the Selective Services System (SSS) before their 26th birthday, or have a Letter of Registration Exemption from the SSS. For more information, please visit the SSS website: If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida. Your current retirement benefits may be canceled, suspended or deemed ineligible depending on the date of your retirement. The successful candidate will be required to complete the Form I-9 and that information will be verified using the E-Verify system. E-Verify is operated by the Department of Homeland Security in partnership with the Social Security Administration to verify employment eligibility. Incumbents may be required to perform emergency duty before, during, and/or beyond normal work hours or days. All Florida Department of Health positions require the incumbent to be able to learn and communicate effectively, orally and in writing, in English. Applicants who do not meet this requirement will not be considered. The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer and does not tolerate discrimination or violence in the workplace. Veterans’ Preference Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply. Certain service members may be eligible to receive waivers for postsecondary educational requirements. Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code. Veterans’ Preference documentation requirements are available by clicking here. All documentation is due by the close of the vacancy announcement. #J-18808-Ljbffr